How to Find the Best Courier Service for Your Houston Business

One of the best ways to get your documents and packages delivered in Houston and its surrounding counties including Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller is to use a local courier service. However, it may be challenging to find the best courier service to meet the needs of your business. What should you look for in a local courier service?

Here are 8 factors to consider:

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Customer Service

The best local courier service should make customer service its top priority. Drivers and customer service representatives should provide the best customer experience and ensure that the deliveries are made on time and arrive in good condition.

 

Reliability

It's important that your courier service is reliable so that you can rest assured that the handling and delivery of your packages will go off without a hitch. Your local courier service should make your peace of mind their priority by providing a dependable service and continuously earning your trust. 

 

Honesty 

Your courier service should be honest in their communications. If there's any issue with a delivery, a customer service representative should be able to work with you to resolve the problem in a timely and courteous manner.

 

Professionalism

During a delivery, the courier service and the driver represent your brand. That's why it is essential to make sure that the drivers of the courier service you hire wear uniforms, operate clean and branded vehicles, and are polite and courteous.

 

Transparency

Your courier service should be able to give you access to real-time updates on the status of your deliveries so you can be sure that your order arrives safely and on schedule. In Houston, traffic occurs and sometimes getting from point A to B can take longer than expected. The best courier should communicate any delay or mistakes and supply all the information, whether the problem is at their end or not.

 

Ease of Use

Your courier service should offer different options for placing your order -- e.g. online, via a mobile app or by phone. You should also be able to track the entire delivery process and receive notifications so you can incorporate the delivery information into your workflow.

 

A Fair Value

Your courier service should provide excellent value for the fee it charges. Cheap is not necessarily the best, but the fee should also be upfront and reasonable so you can have control over your budget. You lose your trust in vendors who tack on hidden fees at the last minute. That's why the best courier in Houston will be totally transparent with their pricing.

 

Sufficient Manpower

Traffic in Houston can be unpredictable. Your courier services should be able to predict peak hours and have enough drivers to handle orders even on the busiest days. We all know that business in Houston doesn’t stop at 5 PM, nor should your courier service, which should be available after hours and on weekends to deliver your packages on time and safely.

To get the best courier service in ­­­­­­­­Houston and surrounding areas, check out our services at Dropoff. We know our way around the Houston area and are familiar with the area's businesses and industries. Our HIPAA compliant drivers are trained and equipped to handle health care deliveries and our customer service team is on standby to answer your questions. We are committed to providing you with honest, professional and efficient courier services. 

 

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What Our Clients Are Saying

"The most important thing in a courier service is the speed of delivery and responsiveness of customer service. Dropoff has both. Their online ordering system and tracking capabilities have enabled us to monitor each and every printing delivery we place. We’ve been extremely happy with the service Dropoff provides. They always make good on their promise of efficient, on-time, and professional delivery."

George Ayoub - Owner, Minuteman Press - Downtown Houston

"Dropoff has been such an instrumental part of executing our catering deliveries."

Brian Dolan - General Manager, Jerry Built Homegrown Burgers

"My experience with Dropoff's expeditious service, courteous and presentable drivers, and precise tracking system has been extraordinary every time! Having the option to track my package in real time assures me that my delivery is going straight to its destination and gives me peace of mind along with an accurate ETA. I highly recommend Dropoff!"

Emily Semmler - Realtor Associate, Heritage Texas Properties - Downtown Houston Office
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Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

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Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

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Anything Goes

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