All Frequently Asked Questions

Please fill out our Sales Form or call 1-888-DROPOFF, ext 2 and we can quickly set up an account for your business.

Scheduling a delivery is simple:

1. Log into your Dropoff account to view the Order page.
2. Add your order details.
3. Review your order and click the "SUBMIT ORDER" button.

Need more help? Watch our short How to Place an Order video

Dropoff is available 24 hours a day, 7 days a week. If you are an existing Dropoff customer you can place an order online or give us a call at 1-888-DROPOFF, ext. 1.

Dropoff is in dozens of cities nationwide and continually expanding. To see if we are currently serving your city, click here. If you don't see your city on the list, please give us a call at 1-888-DROPOFF, ext. 1.

Depending on the time of day your order is placed and mileage, we offer multiple time frames. This includes 4-hour, 2-hour, and 90-min windows.

If you need to make a change to your Dropoff order once it has been placed, please call us at 1-888-DROPOFF, ext. 1 or chat with us online. Additional charges may apply.

If you need to cancel your order before a driver has been assigned and it is 2 hours or more until your ready time, you may cancel online. If you do not meet this criteria give us a call at 1-888-DROPOFF, ext. 1 or chat with us online. Additional charges may apply.

Your Dropoff order page provides you with a direct contact number to the driver. You may call the driver at any time while the order is in motion. Once the delivery has been completed, the contact number will deactivate. If your order has already been completed, please give us a call at 1-888-DROPOFF, ext. 1.

Yes. You can choose from the following Service Types:

ASAP: Deliveries will typically be completed within a 90-minute window, however, timing will be dependent on distance and time of day.

2-Hour: Deliveries will be completed within 2 hours of your Ready Time selected. This option is typically available when scheduled by 3:00 pm on the day of delivery.

4-Hour: Deliveries will be completed within 4 hours of your Ready Time selected. This option is typically available when scheduled by 1:00 pm on the day of delivery.

After Hours: Additional after-hours rates apply to deliveries with Ready Times after 5:00 pm through 7:59 am weekdays, and all day on weekends.

Holidays: Holiday rates apply for Dropoffs scheduled to be delivered on nationally-recognized holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas day.

This is the time your order is ready for pick up. Your driver will arrive within your service window to pick up and deliver your order. Our goal is to have your Dropoff delivered no later than the end of your service type window. Additional charges do apply if the driver arrives and your order is not ready within 5 minutes of your ready time.

Deliveries can be scheduled up to 90 days in advance.

Yes. We offer an easy-to-use API that seamlessly integrates into your online sales platform. When your customers place an online order with your company and choose "Same Day Delivery", your system will immediately connect to our system to create an order.

Typically, no. Dropoff picks up and drops off within a window of time. Due to many factors outside of our control, we cannot guarantee a specific pick up time. Exceptions can be made with recurring orders and routes. To learn more, please call us at 1-888-DROPOFF, ext. 1.

Yes. Dropoff can replace your fleet, augment your fleet, or provide seasonal help during your busy seasons.

Yes. You can put your drivers on the Dropoff app and we will manage them for you. Please contact us at 1-888-DROPOFF, ext. 2 to learn more.

Yes. If you have specific requirements for your items, you can include them when you place your order. We offer temperature-control for sensitive items, such as pharma products, laboratory specimens, foods and beverages, and botanicals.

Yes. When you place your order, you can customize your Driver Actions, including how your Driver obtains delivery confirmation (ex: photo or signature) and how you receive delivery confirmations (ex: text, email, portal update). Barcode scanning and age verification are also available.

Yes. Your Dropoff portal enables you to track your deliveries in real-time on a live map once your delivery is submitted and accepted by the Driver. You can access the portal from a link on our email confirmations or from the View Your Dropoffs page on our Client site.

Need more help? Watch our short How to Place and Track an Order video.

Yes. Your items should be packaged and ready for delivery by the time your Driver arrives. Please secure all items properly, including fragile items that should be protected from damage with shock-absorbing packing materials. The Driver, at their discretion, may refuse to pick up items if they are not properly packaged.

We thoroughly screen all of our drivers with the most exhaustive federal and local criminal background checks available, as well as DMV driving history reports. Only those that pass our stringent criteria become Drivers and we continually monitor our client ratings and reviews, as well as evaluate their performance using objective data. In addition, our Drivers are HIPAA-compliant, carry four levels of insurance for added protection, wear Dropoff uniforms, and drive Dropoff-branded vehicles.

You can track your orders on a live map in real-time from the moment your order is initiated and accepted until it is delivered. While placing your order, you can also request email and/or text notifications be sent to the order placer and the recipient.

We deliver items for Healthcare, Retail, Industrial, Business Services, and Food & Grocery industries. As long as your items are not listed in our "Restrictions, Policies, and Additional Fees" section below, we can deliver it. You can also call our Customer Support team at 1-888-DROPOFF, ext. 1 to verify your items are allowed.