All Frequently Asked Questions

Please fill out a sales form or call 1-888-DROPOFF (1-888-376-7633), ext 1 and we will be happy to set up an account for your business.

To schedule a delivery:

1. Log into your Dropoff account using the Dropoff portal
2. Add in your order details (ready time, origin, destination and delivery window)
3. Review and confirm your order, then select ‘Place Order’

Dropoff is available 24 hours a day, 7 days a week.

If you are an existing Dropoff customer, you can place an order online using the Dropoff portal or give us a call at 1-888-DROPOFF (1-888-376-7633), ext. 1.

Dropoff is in dozens of cities nationwide and continually expanding. To see if we are currently serving your city, click here. If you don't see your city on the list, please give us a call at 1-888-DROPOFF (1-888-376-7633), ext. 1.

Depending on the time of day your order is placed and mileage, we offer multiple time frames. This includes ASAP (90-min), 2-hour, and 4-hour windows.

If you need to make a change to your Dropoff order once it has been placed, first check on the status of the order online using the Dropoff portal. If the order has not yet been assigned to a courier, you can update directly. Please note, the price may change based on the updates. If the order has already been assigned, please call us at 1-888-DROPOFF (1-888-376-7633), ext. 1 or chat with us online using the Dropoff portal.

If you need to cancel your order before a courier has been assigned, you may cancel online. If your order has already been assigned, give us a call at 1-888-DROPOFF (1-888-376-7633), ext. 1 or chat with us online. Additional charges may apply.

Please contact Customer Care using the chat feature on the Dropoff portal or give us a call at 1-888-DROPOFF (1-888-376-7633), ext. 1.

Yes. Depending on your business needs, you can select from a number of order options.
For example:

ASAP: Deliveries will typically be completed within a 90-minute window, however, timing will be dependent on distance and time of day.

2-Hour: Deliveries will be completed within 2 hours of your Ready Time selected. This option is typically available when scheduled by 3:00 pm on the day of delivery.

4-Hour: Deliveries will be completed within 4 hours of your Ready Time selected. This option is typically available when scheduled by 1:00 pm on the day of delivery.

After Hours: Additional after-hours rates apply to deliveries with Ready Times after 5:00 pm through 7:59 am weekdays, and all day on weekends.

Holidays: Holiday rates apply on nationally-recognized holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas day.

This is the time your order is ready for pick up. Your courier will arrive within your service window to pick up and deliver your order. Our goal is to have your order delivered no later than the end of your service type window. Additional charges do apply if the courier arrives and your order is not ready within 5 minutes of your ready time.

Deliveries can be scheduled up to 90 days in advance.

Yes. We offer an easy-to-use API that seamlessly integrates into your online sales platform. When your customers place an online order with your company and choose "Same Day Delivery", your system will immediately connect to our system to create an order.

Dropoff picks up and drops off within a window of time. Due to many factors outside of our control, we cannot guarantee a specific pick up time. Exceptions can be made with recurring orders and routes. If you have any questions, please call us at 1-888-DROPOFF (1-888-376-7633), ext. 1.

Yes. Dropoff can augment your fleet, replace your fleet, or provide seasonal help during your busy seasons. We are here to help.

Yes. If you have specific requirements for your items, you can include them when you place your order. We offer temperature-control for sensitive items, such as pharma products, laboratory specimens, foods and beverages, and botanicals.

When we set up your account, we can identify the requirements we need our couriers to take to complete your delivery (e.g, photo at delivery, signature at delivery, barcode scanning). You can also receive confirmations for order placement, pick up and delivery via email and SMS along with tracking your order on the Dropoff portal.

The Dropoff portal enables you to track your deliveries in real-time on a live map once your delivery is submitted and accepted by the courier. On the portal, you can click ‘Track Order’ to view the applicable order you are looking for or you can access the portal from a link on the email confirmations.

You can track your orders on a live map in real-time from the moment your order is placed thru delivery. On the Dropoff portal, you can click ‘Track Order’ to view the applicable order you are looking for or you can access the portal from a link on the email confirmations. When you are placing your order, the portal will add your email address to receive a notification when the order has been delivered. If you wish to add more recipients to receive the confirmation, you can add them at the end of the order placement process.

Yes. Your items should be packaged and ready for delivery by the time your Driver arrives. Please secure all items properly, including fragile items that should be protected from damage with shock-absorbing packing materials. The Driver, at their discretion, may refuse to pick up items if they are not properly packaged.

We thoroughly screen all of our couriers with the most exhaustive federal and local criminal background checks available, as well as DMV driving history reports. Only those that pass our stringent criteria become couriers and we continually monitor our client ratings and reviews, as well as evaluate their performance using objective data. In addition, our couriers are HIPAA-compliant, carry four levels of insurance for added protection, and wear Dropoff issued polo shirts.

We deliver items for Healthcare, Retail, Industrial, Business Services, and Food & Grocery industries. As long as your items are not listed in our "Restrictions, Policies, and Additional Fees" section below, we can deliver it. You can also call our Customer Care team at 1-888-DROPOFF (1-888-376-7633), ext. 1 to verify your items are allowed