Same-Day Delivery

The added benefit of same-day delivery is becoming more the norm rather than the exception among retailers. So it’s no surprise that health care customers also expect pharmacies to offer same-day medication delivery, including medical supplies. In a 2016 Dropoff survey, 43% of U.S. consumers expressed a strong desire to have health care items delivered…

Around gift-giving holidays, like Valentine’s Day, Mother’s Day and Christmas, florists, chocolatiers, bakeries and other retailers scramble to get deliveries out the door and to their recipients within a narrow time frame. How do you deal with these seasonal changes to delivery requests? Many just roll with the punches. Drivers work long hours during peak…

2017 was an eventful year for the retail sector. Big announcements were made, technologies emerged, and retailers sought out ways to enhance and advance the customer experience. Fittingly, retail customer experience gurus, leaders and experts are looking ahead at what’s to come in 2018, and shared their insights with Retail Customer Experience. Here are some…

Let’s face it: the holiday season is a stressful time for everyone. In addition to all our regular responsibilities, we’re rushing around decorating, attending holiday parties, planning holiday events and, of course, purchasing gifts. Already this year, consumers have spent a record $65.15 billion, and we’re on track to pass the $100 billion mark.

We recently announced the findings of our 2nd Annual Holiday Survey, which revealed that delivery options play a key role in where U.S. consumers choose to shop. Let’s dig a little deeper into the data and hone in on these five consumer expectations for holiday shopping this year.

Black Friday numbers are in, and 2017 – as expected – is turning out to be a record year. U.S. consumers spent $5 billion online in the 24 hours surrounding Black Friday, a 16.9 percent increase in dollars spent compared with last year, according to Adobe Digital Insights, which tracks spending at America’s 100 largest…

Recently, online channels have been buzzing about the launch of Amazon’s latest offering, Amazon Key. The new service lets customers grant in-home access to Amazon delivery staff, using a computerized lock and a webcam for security purposes. And though Amazon Key is receiving a lot of attention, not all of it is positive. Opinion pieces…