Ultimate Guide to Last-Mile Delivery Tracking

The Ultimate Guide to Last-Mile Delivery Tracking

Looking for a comprehensive guide to last-mile delivery tracking?

You’ve come to the right place!

In this article, we will discuss everything you need to know about last-mile delivery tracking. We’ll cover what it is, how it works, and the benefits of using a courier tracking system. Plus, we’ll provide a few tips on how to choose the right last-mile delivery tracking solution for your business.

What is last-mile delivery tracking?

What is last mile delivery tracking?
The best last-mile tracking systems allow you to track from any device.

Last-mile delivery tracking is a system that tracks the progress of packages from the last mile courier to the final destination. The systems use GPS tracking to monitor the location of couriers and provide real-time updates on their arrival times. This information is then relayed to customers, so they can track their packages and know when to expect their delivery.

What is last-mile delivery?

Learn more here: Same-Day vs Next-Day Delivery

How do you implement last-mile delivery tracking systems in your business?

There are a few ways to implement last-mile delivery tracking in your business, let’s take a look at the 3 most common.

Software as a service:

The first way is to use a last-mile delivery tracking software as a service. With this method, you will be using a web-based application that is hosted by the provider. This solution is typically the most affordable and easy to set up. You will simply need to sign up for an account and then integrate the software into your website or eCommerce platform.

These services are growing more and more common, but are often not the best solution for large or long-term last-mile delivery success.

Tech-enabled couriers:

The second way to implement last-mile delivery tracking is to use a tech-enabled courier service. These courier services have their own tracking software and provide GPS tracking for their drivers, so you can see where your packages are at all times. Courier companies’ sole focus is to provide great delivery services, so their in-house systems are often very efficient and require no setup on your part.

Outsourcing both the system, and the courier work for your last-mile initiatives can save you a lot of stress. Check out these 10 advantages of outsourcing.

If you’re not sure if outsourcing is the right call for your business, don’t worry, we have a guide for that too. When should you outsource your fleet?

At Dropoff, our last-mile delivery tracking software accurately predicts delivery times and pickups, as well as capturing signatures and other forms of delivery confirmations. The goal is to provide businesses with all the functionality of custom software, without any of the work to make it happen.

Custom-built software:

The last way to track last-mile deliveries is to build a custom solution. This is the most expensive and complex option. However, it can also be the most effective for businesses that want full control over their delivery processes. If you have the resources, working with a development team to create a custom last-mile delivery tracking system might be a great option for you.

Custom software gives you complete control over the features and functionality of your system. You can add or remove features as needed and make changes to the system at any time.

There are a lot of issues that can come from the logistics industry, here are the 10 most common logistical problems, and how to avoid them.

What last-mile delivery data should you track?

What last mile delivery data should you track?
There are a lot of metrics you can track to determine delivery quality, here are just a few of the top logistics KPIs you can track.

Now that you know how last-mile delivery tracking works, let’s take a look at what data you should be tracking. The most important data points to track are:

  • Courier location
  • Package status
  • Estimated time of arrival
  • Delivery confirmations

These data points will give you the information you need to track your packages and ensure that they are delivered on time. These data points will also help you to track your delivery’s impact on your customer service.

By communicating these updates quickly and clearly with the customer on the other side of the delivery, you can provide industry-leading service that will keep them coming back.

For more metrics to track check out the top 11 logistics KPIs to track in same-day delivery.

What businesses are already tracking their last-mile deliveries?

Businesses that track last mile delivery
Some businesses are innovating faster than others, those that fail to take advantage of their last-mile delivery data could be left behind.

Now that you know how last-mile delivery tracking works and what data to track, let’s take a look at some businesses that are already doing it.


One of the most well-known companies to track last-mile deliveries is Amazon. Amazon has been using last-mile delivery tracking for years to ensure that its packages are delivered on time. Amazon has even developed its own last-mile delivery tracking software, called Amazon Logistics.


Another company that tracks last-mile deliveries is UPS. UPS uses last-mile delivery tracking to ensure that their packages are delivered on time and to provide customers with updates on the status of their packages.


Walmart is another company that uses last-mile delivery tracking to ensure that its packages are delivered on time. In fact, they released this article in February that explains how Walmart is now using their stores as fulfillment centers, helping them to deliver to a wider network quickly.

These are just a few of the companies that track last-mile deliveries. By tracking last-mile deliveries, these companies are able to ensure that their packages are delivered on time and provide their customers with the best possible experience.

Thinking of hiring a company to manage your logistics?

Be prepared with this guide on how to choose a third-party logistics provider.

How the Dropoff delivery tracking system works

How the Dropoff last mile tracking system works
Check out how Dropoff works.

Dropoff’s last-mile delivery tracking system is designed to be simple and easy to use.

Dropoff’s tracking system works by monitoring the location of your deliveries in real-time from pick-up to drop-off. When a package is delivered, Dropoff’s system captures a signature and/or any other delivery confirmations. The digital chain of custody gives you peace of mind and accurate compliance documentation.

Get instant delivery confirmations based on your unique needs. Our couriers will verify package delivery via photo, signature, email, text, or any courier action you prefer.

Continual improvement is how we’ve become a leader in last-mile delivery. Let us know how each delivery was handled by rating your experience directly in the tracking system.

Talk to a Dropoff logistics expert to see the system in action.

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