Tackling Last Mile Logistics

 What exactly is the "last mile," what challenges do retailers face, and how can Dropoff help? 

Before we dig into how to tackle last mile logistics, let’s first define exactly what the “last mile” is. The last mile is a phrase used to describe the movement of items from a fulfillment center or warehouse to their final destination. The last mile is the final journey of your product to your customer’s office or home.

In recent years, the e-commerce environment has changed. With the rise of digital downloads and streaming music, the internet has conditioned customers for instant gratification. They want it, and they want it now. That holds true for consumers of physical goods. A recent survey by Coldwell Banker Commercial Affiliates found that 64% of Millennials were more likely to make an online purchase if same-day delivery was offered. A similar survey from fraud prevention firm Trustev found that 56% of consumers aged 18-34 expect a same-day shipping choice. However, providing your customers with a same-day delivery option does come with difficulties. In fact, Marcus Wohlsen of Wired has stated that delivering goods that last mile will be the tech challenge of this decade.

Last Mile Logistics

The last mile of a delivery can be the most expensive and can pose the most challenges. Some retailers  rely on the well-known large parcel delivery companies such as FedEx, but same-day delivery isn’t FedEx’s bread-and-butter. They’re not able to offer the level of flexibility that most businesses need, and that their customers require. Other retailers turn to traditional courier companies, but then find that those companies may not be reliable and may not properly represent their brand. Some retailers decide to go as far as hiring their own delivery fleet, but purchasing and maintaining an in-house fleet is a costly and risky endeavor. Furthermore, gauging the amount of drivers you need during busy versus slow hours is tough. Too few drivers and you risk deliveries arriving late. Too many drivers and you’re paying for unused time. The good news is, there’s a solution.  

Dropoff is one company that can solve your last mile logistics challenges and more.

Dropoff offers a scalable, feature-rich API that connects your e-commerce site or warehouse management software to our backend so that we can handle your deliveries reliably and efficiently. Offer your customers a same-day delivery option at checkout, and leave it to Dropoff to solve the rest. Your customer’s order will upload directly to Dropoff and will be delivered same-day. Additionally, we offer pre-scheduled, after-hour, and weekend deliveries to cover your peak times. 

After your order has been placed, Dropoff offers you and your customers real-time tracking, up-to-the-minute ETAs, and time windows. You can see exactly where your packages are on a live map and Dropoff will also send confirmations with signature verification to let you know that your delivery made it to its recipient.

Unlike large parcel companies, Dropoff delivery drivers operate cars, SUVs, and cargo vans. This reduces the hassle of navigating a large truck throughout the city and during high traffic times. This also reduces the risk of your delivery getting lost or damaged.

Dropoff has a centralized Dispatch team that works seven days a week to route your deliveries and get them to you or your customer in the most efficient and quickest way possible. They are here to answer all of your questions and solve any problems that may arise.

We pride ourselves on our exceptional customer service. Our drivers are professional, courteous, and see themselves as an extension of your brand. Our average driver rating is 4.9 out of 5. Drivers are uniformed, insured, and background-checked, with extensive customer service experience, so that you never have to worry about who is interacting with your customers.

There’s no way around it, e-commerce is growing rapidly and so are the last-mile logistical challenges that come with it. Let Dropoff solve those challenges for you with our reliable and professional courier and same-day delivery solution.



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What Our Clients Are Saying

"Dropoff has continued to provide Central Market with expedited and reliable service, while exceeding our expectations in their timeliness. Their drivers are always courteous and go above and beyond the needs of our business."

Vanessa Villarreal - Catering Specialist, Central Market

"Dropoff has been great to work with for our express delivery service. The Dropoff team is efficient, reliable, and they always turn around our express requests on time. Dropoff will be a great asset to large and small businesses alike in the Austin area and we look forward to working with them for a long time to come."

Benoit Ballon - Business Owner, King Florits

 "In this fast paced Austin hotel environment, we are always in demand for the highest level of service providers. Dropoff is one such provider, and our “go to” for all of our courier needs. They are swift, professional, and fairly priced for our guests. Their online system is a breeze, and we always know a driver will be here to pick-up or drop-off on time, with a smile!"

SHEENA GENDRON - Concierge Supervisor, JW Marriott Austin

"I've used lots of courier services over the years and Dropoff is by far my favorite. The drivers are neat, courteous, in uniform and friendly. I love the web functionality - you can literally see on a map exactly where your package is at any moment! Also, the mobile version of their website works great and makes scheduling a breeze, even when I'm not at my desk. I can't imagine using anyone else again!"

How It Works

How It Works

Start a Dropoff from anywhere

24/7, at the office, home, or on the go. Get upfront pricing and arrival times.

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Driver arrives for pickup

Track your Dropoff on a live map throughout the delivery process.

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Delivered and confirmed

Instant confirmations let you know exactly when your Dropoff is picked up and completed.

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion

We go the extra mile to deliver the highest level of service.

Upfront Pricing

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.


Flexible Scheduling

On-demand or pre-scheduled, choose from ASAP, 2-Hour, 4-Hour or All Day.

Up-to-the-Minute ETAs

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability

Fully insured, background-checked and HIPAA-compliant drivers are at your service.

Feature-Rich API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examplesof items that Dropoff can deliver for your business.

Our Customers

A Few of Our Clients