Questions You Should Ask When Hiring a Local Courier Service

 

Local courier services are often an overlooked method for delivering your packages and documents to local destinations. However, they are, in fact, a very cost and time-effective alternative to big-name carriers and postal services since local courier companies focus on providing quality services at affordable prices and delivering items the same-day they are picked up. To make sure you're getting the most reliable and efficient courier service, it's worthwhile to interview these vendors to make sure they're well-equipped to handle your needs. Here are five questions you need to ask:

Question 1: "How reliable and professional are your drivers?"

There is nothing more important than having your packages or documents delivered to their destinations safely and on time.

Having drivers wear uniforms and drive branded vehicles is a good indication of professionalism and reliability of a courier service. Drivers should have customer service training and experience, so they understand how to deliver the best service possible.

It's also important that the courier service company is fully insured and has all drivers pass a rigorous background check. For health care companies, Agents need to be HIPAA-compliant so your patients' information stays secure.

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Question 2: "What service options are available?"

When you choose a local courier service, it's important that you to find out if their service options can meet your short and long-term needs. For example, does the company deliver 24/7? Do they offer multiple service levels? Do they pick up and deliver on weekends and holidays? These questions are important to ask to ensure that the courier service can meet your immediate needs and long-term goals.

Question 3: "What kind of technology do you use to make placing and managing orders quick and easy?"

One of the main reasons for using a courier service is to save time, which includes having access to personalized service and being able to keep track of your deliveries at all times.

When selecting a local courier service, make sure you find out if:

• You can place your order online and by phone
• They provide real-time tracking via a secure system
• You can access your account and order information via a mobile app
• They provide real-time ETAs
• They send out confirmation emails
• They get signature verification upon delivery

Question 4: "What is your pricing structure?"

Nobody likes a sticker shock. Especially if you're running a business and use a courier service regularly, you want to stay within budget. Look for a local courier service that has a transparent pricing structure and offers upfront pricing. There shouldn't be any hidden fees, nor should you be billed for fuel surge charges.

Question 5: "What if I have a problem or concern?"

When choosing a local courier service, make sure they have experienced dispatch and customer service teams in place to answer questions and help resolve issues in a timely manner.

Inquire about the multiple ways you can reach the customer support representatives and get assistance real-time as questions or issues occur. Additionally, make sure you're comfortable interacting with the reps via those channels.

If you're ready to take advantage of the convenience, peace of mind and personalized service offered by your local courier company, don't forget to ask the five questions above so you can be sure that your packages and documents are in good hands.

Here at Dropoff, we're committed to providing the best local courier service. All our drivers are background-checked and HIPAA-compliant. We have various service levels to meet your needs and you can place your orders online or by phone, track them via our mobile app, and get real-time updates on your deliveries. Not to mention, our upfront pricing means you'll have complete control over your budget -- saving you time and money in the long run. 

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What Our Clients Are Saying

"Dropoff has been great to work with for our express delivery service. The Dropoff team is efficient, reliable, and they always turn around our express requests on time. Dropoff will be a great asset to large and small businesses alike in the Austin area and we look forward to working with them for a long time to come."

Benoit Ballon - Business Owner, King Florist

 "In this fast paced Austin hotel environment, we are always in demand for the highest level of service providers. Dropoff is one such provider, and our “go to” for all of our courier needs. They are swift, professional, and fairly priced for our guests. Their online system is a breeze, and we always know a driver will be here to pick-up or drop-off on time, with a smile!"

SHEENA GENDRON - Concierge Supervisor, JW Marriott Austin

"I've used lots of courier services over the years and Dropoff is by far my favorite. The drivers are neat, courteous, in uniform and friendly. I love the web functionality - you can literally see on a map exactly where your package is at any moment! Also, the mobile version of their website works great and makes scheduling a breeze, even when I'm not at my desk. I can't imagine using anyone else again!"

ANDI VOPALENSKY MORALES - SENIOR ACCOUNT EXECUTIVE, ZAZZLE
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Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

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We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

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