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UK Study Shows Consumers Switch Retailers Due to Slow Delivery

Posted by Rachel Carollo on Sep 15, 2016 3:02:30 PM

Slow Delivery

New research from “across the pond” found that not only are UK consumers spending less online than they would if they had same-day delivery as an option at checkout, but that 1 in 3 choose retailers that offer same-day delivery over those that don’t. Moreover, nearly 80% of respondents would switch from a retailer that didn’t offer their preferred delivery method.

“One in three consumers choose a high street retailer that offers same-day delivery over one that doesn’t. And almost eight in ten would switch from retailer if it didn’t offer their preferred delivery method. ‘The findings highlight a growing need to address convenience in the last mile of the customer journey: delivery’, David Saenz, managing director UK at Stuart (an EU-based same-day delivery provider), said.

The report also shows that almost two-thirds of consumers are willing to pay a premium to get their goods delivered the same day they ordered them. This offers a potential extra 110 million euros in revenue from deliveries alone.”

These findings are in line with the consumer study we released in February 2018, which showed that 53% of consumers reported that they have decided not to purchase from a retailer due to slow delivery speed. Read the full UK story here.

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Topics: Retail, Last Mile Logistics

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