A vet clinic taking in a shipment of pet supplies, food, and medicine.

If you’re running a vet clinic or an animal clinic, then transporting pet supplies is likely a big part of your business. Unfortunately, there are many challenges that come with this type of transport.

In this article, we will discuss the top 5 challenges with pet supply delivery and how to overcome them.

By following these tips, you can ensure that your pet supply & medication deliveries are as safe and efficient as possible!

1. The challenge of getting pet medications into and out of the clinic in a timely manner

Vet clinics have to make sure that the pet medications are delivered on time and in a safe manner. There are a few ways, but the most common is hiring a courier that handles pickups and drop-offs. This can be tricky because you want to make sure that they’re punctual and the medications are properly handled.

Another way to get pet medications into and out of the clinic is by using a delivery service. This can be a great option, but it’s important to vet (no pun intended) the company thoroughly before you use them. You want to make sure that they’re reliable and that they have a good reputation.

Check out our guide on how to choose the right third-party logistics provider for your business.

The last way to get pet medications into and out of the clinic is by using a combination of both. This can be the most effective way, but it’s often the most expensive. If you’re going to use this method, you want to make sure that you vet (again, no pun intended) both the company and the person.

At Dropoff, our couriers go through a seven-day vetting process before they can wear the Dropoff uniform – including written tests, in-person interviews, ride-a-longs, and multiple background checks.

On top of that, anytime a Dropoff courier is responsible for handling medical supplies, we ensure that they are up to date on their HIPAA certifications, and know all the necessary guidelines.

2. The challenge of delivering pet medications and supplies directly to customers’ homes

A pet owner gets supplies, medicine, and food delivered directly to their home.
Delivering food, medications, and other pet supplies directly to customers in their homes opens up a new revenue stream for your clinic.

One of the challenges of vet clinics and eCommerce businesses is delivering pet medications and supplies directly to customers’ homes. In most cases, these items must be delivered within 24 hours, which can be challenging for delivery companies.

There are a few ways to overcome this challenge:

  • Use a same-day delivery service: This is the best option for vet clinics and eCommerce businesses that need to deliver pet medications and supplies quickly. Same-day delivery is often more affordable than many other express options as well because you can avoid the high overnight costs. Learn more about same-day vs next-day delivery.
  • Use a local delivery service: This is a good option for vet clinics and eCommerce businesses that are located in the same city as their customers.
  • Use a national delivery service: This is a good option for vet clinics and eCommerce businesses that are located in different parts of the country from their customers. Check out these 10 reasons you should hire a national courier.

If you’re using a delivery service, make sure to choose one that offers delivery tracking so you can keep an eye on your shipments.

3. The challenge of ensuring that every delivery has the option for same-day drop-off

A vet clinic launches their new same-day delivery program.
Launching same-day delivery for your vet clinic is an exciting step forward, support from a delivery partner can ensure it goes smoothly.

This is one of the most difficult challenges for vet clinics and eCommerce businesses alike. Many customers are not willing to wait for more than a day or two for their pet supplies or medications, which means that ensuring every delivery has the option for same-day drop-off is essential.

In addition, vet clinics often have limited hours and may not be able to accommodate same-day deliveries. Overcoming this challenge requires vet clinics to partner with delivery services that offer same-day drop-off options. These services are willing to work around the clock to fit the clinic’s schedule.

Vet clinics need to make sure that their employees are properly trained in how to handle pet supplies. These items should be packed carefully and securely to avoid any damage during transit.

Employees should be aware of any special instructions that may be required for certain items (e.g., refrigeration).

By taking these steps, vet clinics can ensure that their customers are satisfied and receive their packages quickly.

4. The challenge of tracking pet product deliveries in and out of the clinic

A vet clinic owner manages their inbound and outbound deliveries in one unified system.
Tracking deliveries is a crucial part of any business, clear oversight over your deliveries allows you to better service your customers.

There are a few ways to overcome this challenge. One way is to have a dedicated staff member responsible for managing the inventory of pet products coming in and out of the clinic. This staff member can keep track of what products are being delivered when they’re being delivered, and how many are being delivered.

Another way to overcome this challenge is to use software that can track pet product deliveries. This type of software can be used to manage inventory, track deliveries, and generate reports.

Another way to keep track of pet product deliveries is by using barcodes.

Barcodes can be scanned when products are delivered and when they’re removed from the clinic. This will give you a record of what products were delivered when they were delivered, and how many were delivered.

Barcodes can also be used to track product expiration dates and lot numbers. This is a great way to keep track of pet products and ensure that the clinic always has the supplies it needs.

Finally, it’s important to have a good communication system in place between the clinic staff, the pet supply company, and the courier delivering the products. This way, if there are any problems with the delivery, they can be quickly resolved.

Good communication will also help to ensure that the clinic is always aware of what products are being delivered and when they’re being delivered. This way, the clinic can be prepared for the arrival of the products and can have them ready for the pets.

By having a dedicated staff member responsible for managing deliveries, using barcodes to track products, and maintaining good communication, vet clinics can provide the best possible care for their customers.

Pets are a part of the family, and they deserve the best. By following these tips, vet clinics can provide that care and ensure that their customers always have the supplies they need.

Most national courier services will offer inventory tracking for all deliveries. Make sure to speak with your provider to get recommendations on the best system for your business.

5. The challenge of reducing staff workload while maintaining delivery efficiency and quality

A vet clinic passing their same-day delivery work over to an experienced courier.
By working with a same-day courier service, you can offload all the stress of both delivery & tracking to an expert.

In any business, it’s important to find a balance between efficiency and quality. When it comes to vetting clinics and animal hospitals, this is especially true.

Many times, pet supply delivery can be seen as an unnecessary burden on staff members who are already stretched thin. However, with proper planning and execution, it doesn’t have to be this way.

There are a few key things you can do to help reduce the workload on your staff while still maintaining delivery efficiency and quality:

  • Implement an online ordering system: This will allow clients to place their orders directly with the supplier, which will take the added pressure off of your staff.
  • Outsource to a courier that offers same-day delivery: This way, you can be sure that your supplies will always get to your customers on time and you won’t have to worry about them sitting around in the back of the clinic.
  • Set up a delivery schedule: By having a set schedule for deliveries, you can help to keep things organized and make sure that everyone knows when supplies are arriving. If you do decide to outsource to a courier, they’ll often handle this part for you.

By following these tips, you can help to reduce the workload on your staff while still ensuring that your vet clinic or animal hospital always has the supplies it needs. If your clinic is well-stocked and organized, you can provide better care and keep your customers happy.

Keep reading, the 10 most common logistical issues and how to overcome them.