A new study by Dotcom Distribution proves that fast delivery influences customer’s purchase decisions. This study supports our recent retail survey that showed very similar results: faster delivery speed matters and is a major deciding factor for shoppers.
“For nearly a decade experts have insisted that shipping times are key for shopper engagement, and that hasn't changed. According to Dotcom Distribution's new study, How Fast Delivery and Quality Packaging Drives Customer Loyalty, most shoppers say shipping speed is key to their decision making, and that 67% 'would pay more' to get same day delivery of items purchased online.”
Read the entire article and survey results here.