We’re proud to have been selected as a Finalist in the Customer Service category for the Greater Austin Business Awards. Now in its 17th year, the program celebrates excellence in the local business community which helps make Austin one of the most desirable places in the world to live, work and play.
At Dropoff, Customer Service is in our DNA. We know that if our clients aren't happy, we have no business. That’s why we have multiple teams working together to support our clients. These include our Customer Service and Client Success teams, our General Managers located in each of our markets, and, of course, our delivery drivers. What’s more, our technology was designed to make placing and tracking deliveries straightforward and easy for our clients.
As a startup, we’re continuously making changes to better serve our clients. That’s why we run new ideas by our customers to improve our processes and products. Their feedback helps us ensure we’re on the right track.
In the world of same-day delivery, three things really matter - speed, consistency and ease of use. We’re here to support our clients and “deliver” the best solution to meet their needs.