Biodesix Moves Exclusively to Dropoff

Biodesix was founded in 2006 and aspired to accelerate and streamline diagnostic processes in complex disease states.

In 2020 Biodesix partnered with Bio-Rad to fight the COVID-19 pandemic. During this time, they introduced a highly sensitive rapid turn-around PCR test that detects the presence of COVID-19 in patient samples. During this period, they realized shipping with staple carriers like FedEx or UPS wasn’t going to work for them.

We found that shipping through these carriers would take a whole extra day and add a day to our turnaround on our testing time. So we started looking at couriers.

Tanner Bolch, Manager of Test Processing

Switching to Couriers

Unfortunately, their initial courier was not providing quality service. Packages were being mishandled/damaged. Proper procedures weren’t always followed, which led to an unprofessional experience. It was time for a change.

Then we started working with (Dropoff), and we received much better service, hands down. Not only from the management but the drivers too. After experiencing Dropoff, we moved all of our courier services exclusively to (Dropoff).

Tanner Bolch, Manager of Test Processing

Real-Time Tracking

Thanks to Dropoff’s online portal and advanced real-time tracking, the Biodesix team is now more capable of predicting delivery times & preparing correctly. 

So we use the online portal, and I have to say I love it. I love the ability to go out and see when something’s picked up, where a driver might be en route and all those things. We use it in a lot of different ways.

Tanner Bolch, Manager of Test Processing

The Numbers

Since switching to Dropoff, Biodesix has been able to achieve impressive results. 

93%+ On-TIme Delivery Rate and 2000+ Deliveries per Month.