Dropoff Client Spotlight: woombikes USA of Austin

Children around the world often learn to ride a bike at a young age. woombikes USA caters to children from 18 months to 14 years old, and has designed the optimal bike for them to get comfortable riding on. They spent six years crafting the ideal bike for kids, using parts sourced from around the world. The bikes come in various sizes for different age groups and are 50% lighter than a conventional children’s bike and help kids learn to ride up to 30% faster than on conventional bikes.

Woombikes is a family-owned and operated business that was started by Christian Bezdeka and Marcus Ihlenfeld in Vienna, Austria. Four years ago, Marcus’ brother Mathias opened up a showroom and distribution center in Austin, TX to manage all of their North America sales and operations.

While woombikes are shipped around the world, bikers in Austin now have the opportunity to receive their ‘wheels’ same-day from Dropoff. Previously, customers in Austin had to visit woombikes’ showroom to pick up their purchases, or Mathias was delivering the bikes himself. Now, after the bike is assembled and final quality control is complete, anyone can schedule a flexible same-day delivery in Austin.

Mathias Ihlenfeld, owner of woombikes USA, says using Dropoff has saved them a lot of time and their customers love the convenience. “Dropoff takes the stress out of local deliveries for us, and we know our carefully crafted bikes are in good hands. Our customers are often purchasing bikes for their children’s birthdays, or are simply too busy to come by and pick them up. With Dropoff, we can schedule deliveries any day of the week, and the ability to track everything in real-time is a huge plus.”

Mathias also added that Dropoff’s professionalism is really important to them and aligns with their brand. “Previously, timing the deliveries so accurately was challenging, but Dropoff is always on-time.” Woombikes are a high quality product, and working with a delivery service that has the same standards was important to the company. “The quality of the delivery needs to align with the quality of our products. Parents are often so busy with their kids and we love to help simplify their lives with same-day delivery,” said Mathias.

Woombikes USA has an upCYCLE membership program for when children outgrow their bikes. Instead of paying full price for a new one, members can trade-in their old bikes for larger ones. Woombikes then refunds 40% of the cost of the bike towards the most recent purchase. So, what do they do with the used bikes? Woombikes hosts bike clinics to help children learn how to ride their bikes and get comfortable on their new wheels. They also work with Helping Hand Home in Austin, a non-profit that provides a safe haven for children healing from abuse, neglect, or abandonment. Woombikes donates bikes and helmets to children who are transitioning to a new home.  

Teaming up with a third-party logistics partner that specializes in last mile delivery can alleviate an enormous burden. Businesses can gain access to a large pool of drivers and vehicles without the extra costs, liabilities, and headaches of doing it on their own. And Dropoff has experience delivering for a variety of companies in the retail industry.

We are proud to be woombikes USA’s same-day delivery solution in Austin. Contact us today for more information about how Dropoff can help your business.

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