Today is National Mom and Pop Business Owners Day, a day to celebrate the more than 27 million small businesses in the U.S. that create economic growth. It also acknowledges the owners who invest long hours, hard work, and dedication into running their businesses. Owning a small business in your local community has many perks. It contributes to the preservation of your community’s culture and helps retain its identity as a whole. However, keeping up with consumer demand as a small business owner comes with its own host of challenges.
Oftentimes we hear how large corporations are edging out small businesses rapidly because their resources help them stay aligned with shifting consumer expectations.
But this isn’t to say that small businesses can’t respond to these market changes. By delivering personalized and exceptional customer service through same-day delivery, your business can be a part of a far-reaching scale for profitability. Here’s why.
Customers Want Same-Day Delivery
Demand for same-day delivery is on the rise. According to our latest consumer survey, same-day delivery was the fastest growing expedited delivery option in the past year. This may seem daunting to small businesses, but the potential to drive future sales by offering same-day delivery is enormous: 74% of consumers say they’re more likely to purchase again from a company after receiving same-day delivery on an item.
As a small business, does this make you wonder how you can fulfill these expectations while your employees have in-house responsibilities to keep your business running? This is where partnering with a same-day delivery service comes into play.
There’s no need to maintain an in-house fleet of cars and employ drivers— those operations are costly and complex to manage. With an on-demand, same-day delivery service, all of that is taken care of. Their fleet of cars and professional drivers will handle all of your customers’ delivery needs.
Outsourcing a trusted same-day delivery service to deliver goods to your customers is a great secret weapon for your company’s growth. Especially when the service you choose has built-in technology to manage complex logistics and keep customers informed throughout the process.
Here are solutions that can help your company stay ahead of the curve:
- -Upfront pricing
- -Up to the minute ETA’s
- -Real-time tracking and confirmations
- -Flexible delivery scheduling
- -Security and reliability
- -API integration for e-commerce sites
All of these capabilities are possible with the right same-day delivery service.
Build Brand Loyalty by Offering Same-Day Delivery
As a small business, building a brand is not always easy. Especially with rising customer expectations and evolving preferences. A same-day delivery service that acts as an extension of your brand will represent it the way you would yourself. Receiving a package is often the last step of a consumers’ purchase experience, and therefore has the ability to leave the strongest impression. A positive experience can instill confidence and trust in your brand, which helps increase return purchases.
Your small business has many resources at its fingertips to stay competitive. Learn more about same-day delivery and how it can help you grow your business.