Choosing the Right Courier for Your Medical Deliveries 

HIPAA compliance, cleanliness and professionalism are just a few of the reasons Dropoff is the best choice for same-day medical deliveries. 

 

When it comes to medical deliveries, more matters than just getting an order from point A to B. It used to just be that consumers wanted their food in 30 minutes or less, but today that expectation is expanding to every product and service, particularly health care.

We recently completed a study, looking at how consumer expectations for speed are evolving. The study consisted of more than 500 U.S.-based respondents, covering a mix of geographies, gender, and demographics. Within the group, 1 in 3 reported having health care related items such as prescriptions and medical devices delivered to them at least once per month.

Of those who’ve had a health care item delivered, the study discovered a gap between what they are experiencing and what they actually want. While only 5% of the group reported receiving a medical delivery the same day they ordered it, nearly half said they want to receive it the same day.

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And speed isn’t the only place health care companies are missing the opportunity to wow customers. The study also revealed that friendliness of delivery personnel and arriving in uniform are important to establishing trust. 65% say friendliness of driver matters and 80% cite medical couriers arriving in uniform as being important. Package tracking and signature verification were valuable technological components, especially to the 63% who said ensuring their privacy during medical deliveries was very important to them.  

While many industries are racing to get items to customers faster, this study shows that healthcare is following the same path.

So we know that professionalism and reliability matter when it comes to medical deliveries, but how do you choose the right medical courier for your needs?  Dropoff goes above and beyond for your patients and has extensive experience in the delivery of health care items, supplies, and medications. Find out why Dropoff should be your medical courier.

1. Agents: Our Agents are background-checked, insured, and HIPAA compliant. They have extensive customer-service experience and go above and beyond for your patients. You will receive a picture of your Agent once they are assigned, and a phone number at which you can reach them. Our Agents are always uniformed and arrive in branded vehicles. 

2. Reliability: We have enough driver Agents to accommodate your needs at any time. Our Dispatch team operates around the clock to ensure timely deliveries, and to answer any and all of your questions. 

3. Our Technology: No more waiting around wondering if your patient’s medication made it to them on time. Dropoff lets you track your deliveries in real-time on a live map. You will receive email confirmations with signature verification once orders have been completed and can use this information for insurance audits. If desired, your patients can also receive email confirmations.

4. Paperwork Delivered: Over 50% of survey respondents think that signature verification is at least somewhat important to medical deliveries. We provide signature verifications with every delivery. Also, at the end of each Dropoff, we can bring your patient’s signed paperwork back to your office. Contact our sales team to learn more.

5. Climate Controlled Deliveries: We make sure your health care deliveries and medications arrive to your home in the same condition in which they left the pharmacy. Unlike the large trucks used by UPS and FedEx, our climate controlled vehicles stay cool, and our Agents carry insulated bags for added measure.

6. After Hours and Weekend Service: When a patient needs their medication or health care items, it usually can’t wait. No matter what day or time, Dropoff is able to deliver your patient’s time-sensitive health care medications.

7. Experience: We have experience delivering for a variety of health care companies, including specialty, home infusion, compounding, and community pharmacies. From home infusions to medical supplies, Dropoff has you covered.

Examples of health care medications and supplies that Dropoff can deliver: 

• Home infusions
• Prescription drugs and medication
• Specimen samples
• Medical supplies
• Medical devices
• Surgical supplies
• X-rays
• Durable medical equipment 
• Medical records and other medical paperwork
• Placenta pills

Learn more about how your business and patients can benefit from Dropoff’s medical courier service

CONTACT US

 

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What Our Clients Are Saying

"We have used Dropoff since September 2015 and have not looked back with any regret! Keeping and maintaining happy clients is a major part of our business, where delivery of life saving intravenous medications to a patient is critical. All their couriers are dressed in uniformed attire, friendly, present professionally and are considerate of our need to provide medical intravenous and enteral products to our ill clients."

Edmund Lee, R.Ph, - BRANCH MANAGER, AMERITA PHARMACY INC.

"Dropoff has been great to work with for our express delivery service. The Dropoff team is efficient, reliable, and they always turn around our express requests on time. Dropoff will be a great asset to large and small businesses alike in the Austin area and we look forward to working with them for a long time to come."

Benoit Ballon - Business Owner, King Florits

 "In this fast paced Austin hotel environment, we are always in demand for the highest level of service providers. Dropoff is one such provider, and our “go to” for all of our courier needs. They are swift, professional, and fairly priced for our guests. Their online system is a breeze, and we always know a driver will be here to pick-up or drop-off on time, with a smile!"

SHEENA GENDRON - Concierge Supervisor, JW Marriott Austin

"I've used lots of courier services over the years and Dropoff is by far my favorite. The drivers are neat, courteous, in uniform and friendly. I love the web functionality - you can literally see on a map exactly where your package is at any moment! Also, the mobile version of their website works great and makes scheduling a breeze, even when I'm not at my desk. I can't imagine using anyone else again!"

ANDI VOPALENSKY MORALES - SENIOR ACCOUNT EXECUTIVE, ZAZZLE
How It Works

How It Works

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up to the Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examplesof items that Dropoff can deliver for your business.

Our Customers

A Few of Our Clients