Sending a Dropoff can be done in a few easy steps:
1) Log into your account on Dropoff to view the Order page.
2) Add your order details
3) Review your order and click the “SUBMIT ORDER” button.
Feel free to watch our short How To Place an Order video.
Once your order is submitted, A nearby Dropoff Driver will accept your order and head to the pickup destination. Throughout the delivery, we’ll keep you notified via email confirmations. We’ll include your Driver's contact information so you can reach them at any time.
Once your package is delivered, you’ll receive a confirmation email including signature verification. You will have the ability to rate and review your experience at the end of each delivery.
Dropoff is available 24 hours a day, 7 days a week.Our regular business hours are from 8:00 am to 5:00 pm. If you need to place an order outside of these hours, please call our Customer Service team at 1-888-DROPOFF, ext 1. After Hour rates may apply.
Depending on the time of day your order is placed, we offer 4-hour, 2-hour, or ASAP delivery.
Yes, Dropoff gives you real-time tracking on every delivery. Once your Dropoff is submitted and accepted, you will be able to track your delivery on a live map throughout the process. You can access this from our email confirmations or from the View Your Dropoffs page on our client site.
Feel free to watch our short How To Place and Track an Order video.
If you need to reach a Dropoff Driver immediately about a delivery that is in transit, your Driver's mobile phone number is provided on the Order page on Dropoff’s client site and in the “Your Driver is on the Way” confirmation email.
You can also call our Customer Service team at 1-888-DROPOFF, ext 1.
ASAP: Dropoffs will be completed in the absolute quickest manner possible, with exact timing dependent on delivery distance and time of day.
2-Hour: Dropoffs will be completed within 2 hours of pickup time. Available when scheduled by 3:00pm on the day of delivery.
4-Hour: Dropoffs will be completed within 4 hours of pickup time. Available when scheduled by 1:00pm on the day of delivery.
After Hour: Applicable from 5:00 pm through 7:59 am weekdays, and all day on weekends.
Holiday: Applicable for Dropoffs scheduled to be delivered on holidays.
We support the following browsers:
Chrome 49.x-59.x, IE11, Safari 8.x, 9.x, and 10.x, Firefox 52.x and 53.x, Edge 13.x, 14.x, and 15.x
We recommend always keeping your browser updated to its latest version.
If your Dropoff requires a van, you will be charged at $30 van fee on top of your delivery price.If you request a cambro to transport your items, you will be charged a $25 cambro fee, on top of your delivery price.
If your items will not fit in a normal passenger car, please contact us at 1-888-DROPOFF, x1 or email@example.com to make special arrangements for your Dropoff.If your order requires
The following items are restricted and may not be shipped using Dropoff: firearms; fireworks; tobacco products; flammable or dangerous goods or hazardous materials (except dry ice); open beverage containers of any kind; under-secured fragile or rare items; human corpses and/or cremated remains; used hypodermic needles and syringes or medical waste; packages that require us to obtain a federal state or local license for transportation; packages that may cause damage or delay to equipment, personnel, or other packages; gaming devices (such as lottery tickets) where prohibited by federal, state or local laws; packages whose carriage is prohibited by law, statute or regulation of the state in which the package may travel; stolen goods; any items which you do not have the right, standing or permissions to ship.
For more information, see our complete Terms of Service.
Yes, we have large cargo vans available that can accommodate large deliveries.Please contact us at 1-888-DROPOFF, x1 or firstname.lastname@example.org regarding any deliveries you think will require special accommodations.