How to Find the Best Courier Service for Your Phoenix Business

Selecting a courier service for your business in the Phoenix metropolitan area can be a challenging task. With so many companies vying to be called "the best," how can you tell which one is the real deal?

Here are 8 questions you should ask a local courier service to make sure you're indeed hiring the best vendor:

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Customer Service

Do you have a customer service team on standby and do drivers have customer service experience? 

It's important that the courier you choose makes customer service its top priority. Every time you or your recipients interact with them, you should be able to expect a helpful, courteous and prompt response.

 

Reliability

What's your record on getting deliveries to their destinations on time and in good condition? 

Your courier service should be dependable and trustworthy. You should be able to rely on them to get your items handled carefully and delivered safely every single time.

 

Honesty 

If an issue arises during a delivery, how do you handle your customer communications? 

When an issue arises during a delivery, you should be able to expect honest and forthright communications from your Phoenix courier service. The customer service team should work with you to resolve the problem quickly. Honest communication means you can have trust in your courier service to properly handle your items, therefore giving you peace of mind.

 

Professionalism

Do your drivers wear uniforms and drive clean, branded vehicles? Are they background checked, insured, and HIPAA compliant?

Your courier service should have drivers that you'd be proud to have represent your brand and interact with your customers. This includes wearing uniforms and driving clean, branded vehicles when making deliveries. Additionally background-checked, insured, and HIPAA compliant Agents give an added level of security. 

 

Transparency

Do you have an online tracking system for your customers to easily check their order status?

Clear communication is essential to make sure you know exactly where your packages are. A real-time tracking system is an ideal way for you to know the exact whereabouts of your orders at all times. Accurate ETAs and signature verification emails keep you informed throughout the process and when deliveries are complete. 

 

Ease of Use

Do you offer multiple options for customers to place an order? 

The best courier company doesn't make customers jump through hoops to place an order. You should be able to place an order quickly and easily online, via a mobile app or by phone. Additionally, multiple service levels make it easy for you to schedule deliveries at your convenience.

 

A Fair Value

What's your pricing structure, and do you offer upfront pricing?

Not only do you want to be sure that you're getting excellent value for your money, but also that you don't get charged hidden fees or fuel surcharges after an order has been placed.

 

Sufficient Manpower

Are you properly staffed to handle deliveries during peak hours, after hours and on weekends?

Your local courier service should be able to predict peak hours and make sure they're staffed at all times to handle all delivery requests without delay. Business doesn't always happen between the hours of 9am to 5pm, so opting for a courier service that operates 24/7/365 will ensure that you're always covered. 

If you’re looking for the best courier service in ­­­­­­­­the Phoenix metropolitan area, including Ahwatukee Foothills, Alhambra, Camelback East, Central City, Deer Valley, Desert View, Encanto, Estralla, Laveen, Maryvale, North Gateway, North Mountain, Paradise Valley, Rio Vista, and South Mountain, our team at Dropoff is your answer. We're familiar with the Phoenix metropolitan area, and our HIPAA compliant, background checked, and insured drivers are at your service. Check out our services to see how we can help.

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What Our Clients Are Saying

"I used to do 100% of all our bakery deliveries myself, and with 8-10 deliveries every day, it was becoming a full-time job. Now Dropoff handles my deliveries for me, with zero customer complaints. Today I watched my son play a high school football scrimmage in the middle of the work day, which I never would have been able to do before Dropoff took over my delivery orders. For the first time in almost four years I have been able to close my monthly accounting procedures on time as I actually have time to get my books up to date. Dropoff has been great to work with and has given me time to focus on what matters. I've gotten to the point where I can't live without them."

Brian Herbstreit - Owner, Nothing Bundt Cakes

"Partnering up with Dropoff has allowed us to provide a same day delivery option for our guests that before we just couldn’t! Anything that helps us cater to and facilitate our guests' needs we are happy to do, so we are truly happy we can now offer this through Dropoff."

Miguel Salazar - Market Partner, Pei Wei Asian Diner

“I have had experience with other couriers and I appreciate the professionalism and how personable the Dropoff Agents are. I feel confident using them to represent the company I work for on our behalf because they hold the same standards and expectations for customer service that we do.”

Genefe Diaz - Lead Concierge, Whole Foods
How It Works

How It Works

Start a Dropoff from anywhere

24/7, at the office, home, or on the go. Get upfront pricing and arrival times.

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Agent arrives for pickup

Track your Dropoff on a live map throughout the delivery process.

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Delivered and confirmed

Instant confirmations let you know exactly when your Dropoff is picked up and completed.

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examples of items that Dropoff can deliver for your business.

Our Customers

A Few of Our Clients