How to Find the Best Courier Service for Your Orange County Business

Selecting a courier service for your business can be tough. There are a lot of options in Orange County, including cities such as Anaheim, Fullerton, Huntington Beach, Orange, and Santa Ana, so how can you be sure you're making the right choice?

Follow these 8 criteria when you select your local courier service to make sure your documents and packages are in good hands:

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Customer Service

Are you getting prompt service that's polite and courteous from every staff member in the courier company, including drivers, dispatch, and customer serviceThe best courier service values their customers. They treat their customers well and know that every delivery is as important as the last.

 

Reliability

Do you trust that your courier service will reliably deliver your order to its destination on schedule and in perfect condition? There's a lot to worry about when you're running a business. Getting your goods delivered on time shouldn't be one of them. The best courier service makes your peace of mind their priority.

Honesty 

Is your courier service open and forthright in their customer communications? In the rare occasion that a problem arises, the customer service team should be able to work with you to understand the situation and resolve the issue. Ultimately, you want to know that you can trust your Orange County courier service fully, and not have to worry about your deliveries.

 

Professionalism

During deliveries, your courier service becomes the face of your company. It's important that anyone who interacts with your recipients is representing your brand professionally. Look for couriers that are uniformed and polite. Driving a branded vehicle and being HIPAA compliant give you added security. Even more, the ability to rate your driver at the end of each delivery holds the courier company accountable. 

 

Transparency

Do you know where your orders are at all times during the delivery process? Clear communication is essential and you should be able to track your packages in real-time to make sure that your orders arrive safely and on schedule. If there's any delay -- e.g. due to traffic or a mistyped addressed -- you should be notified immediately. Accurate ETAs keep you in the know about the status of your order and signature verification emails let you know that your delivery made it to the right person on time. 

 

Ease of Use

Are you offered multiple options to place your orders? Is the ordering system user-friendly? The best courier service allows you to place your orders online, via a mobile app or by phone, quickly and easily. In addition, you should be able to track your orders via a secure and easy-to-use system so you can stay on top of your workflow.

 

A Fair Value

Are you getting excellent service for a reasonable price? The best courier service offers excellent value for a fair price allowing you to stay within your budget. Moreover, you should expect upfront pricing and never get hit by unexpected fees after an order is placed. 

 

Sufficient Manpower

Are you getting prompt and responsive service even on the busiest days? The best courier company hires enough drivers and is able to accommodate customers' delivery needs during peak hours without delay. The best courier service works with your schedule and offers delivery services after hours and on weekends to make sure your business needs are always met.

To get the best courier service in ­­­­­­­­Orange County, check out our service at Dropoff. We are familiar with the area and its role as the center for corporate businesses, shopping, and tourism. In addition, HIPAA compliant, background checked, and insured Agents are at your service and our real-time tracking technology helps save you time. 

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What Our Clients Are Saying

"Our customers rely on us to be there for the moments that matter and we needed a logistics partner we could count on. We first turned to peer-to-peer services for our deliveries, but were unhappy with the level of service and how our customers were treated. Since switching to Dropoff, we’ve happily discovered they’re more than just a same-day delivery solution. Now we can get our customers their orders quickly, have trusted professional Agents representing our brand, and have been able to expand our business to boot.”

Susan Sarich - Founder, SusieCakes

"Just wanted to reach out and say ... WOW! We are already becoming big fans of Dropoff! Please, keep it up! We are definitely looking forward to 2017 with Dropoff!"

Amanda Morse - HR and Aministrative Manager, Newport Med Specialty Healthcare Management

“I have had experience with other couriers and I appreciate the professionalism and how personable the Dropoff Agents are. I feel confident using them to represent the company I work for on our behalf because they hold the same standards and expectations for customer service that we do.”

Genefe Diaz - Lead Concierge, Whole Foods
How It Works

How It Works

Start a Dropoff from anywhere

24/7, at the office, home, or on the go. Get upfront pricing and arrival times.

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Agent arrives for pickup

Track your Dropoff on a live map throughout the delivery process.

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Delivered and confirmed

Instant confirmations let you know exactly when your Dropoff is picked up and completed.

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examples of items that Dropoff can deliver for your business.

Our Customers

A Few of Our Clients