How to Find the Best Courier Service for Your Los Angeles Business

Your customers in Los Angeles expect the best, and you shouldn't make any compromises when it comes to selecting your local courier service. To find the best courier service for your business in the Greater Los Angeles area and surrounding counties including Ventura County, San Bernardino County, and Riverside County, make sure you consider the following 8 factors:

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Customer Service

The best courier company makes customer service its top priority and values friendliness, reliability, and professionalism. Both customers and recipients should expect top-notch customer service with every single delivery. Opt for a courier service that has a dedicated customer service team to ensure that someone will always be available to answer your questions. 

 

Reliability

Whether it's for important documents or valuable goods, your courier service should provide consistently reliable service to make sure your orders arrive on time and in good condition. Having your items handled carefully and delivered safely shouldn’t be one of the many business issues and challenges you have to worry about -- it's your courier service's job.

Honesty 

When you have a reliable courier service, problems rarely happen. But when they do, you should be able to get honest and forthright communication from your courier. The courier company should be able to address the problem openly and work with you to resolve the issue as quickly as possible without being evasive or trying to point fingers.

 

Professionalism

Your courier service represents your brand and your recipients' experience with the courier affects how your company is perceived. Therefore it's imperative that you select a courier service that's able to represent your company professionally. Look for a service with drivers that are uniformed and courteous. They should also drive a clean, branded vehicle when making their deliveries, be background checked, insured, and have customer service experience.

 

Transparency

You want to be informed of the status of your deliveries at all times. If issues arise -- whether it's a delay due to traffic or an error in delivery information -- you should get clear communication on your order status. The best courier service also offers real-time tracking capabilities so you can keep track of your orders at all times and rest assured that nothing falls through the cracks.

 

Ease of Use

You don't make your customers jump through hoops, so why should you when hiring a courier service? Make sure your courier company provides multiple options for you to place your orders -- whether it's online, via a mobile app or by phone. The process should be quick and easy. You should also be able to track your deliveries and get email notifications upon completion so you don't have to worry about your goods arriving on time or in perfect condition.

 

A Fair Value

The best courier service in Los Angeles offers great service at a reasonable price so you can stay within budget. You should be able to get an upfront pricing without being hit with extra charges after an order is placed.

 

Sufficient Manpower

Your courier service should have the ability to plan for peak hours and hire enough drivers to meet customers' demands even during the busiest days. The best courier service in Los Angeles knows that businesses doesn't always stop at 5 PM and is available after hours and on weekends to help you get your packages where they need to go, on time and in good condition.

For the best courier service in ­­­­­­­­Los Angeles and surrounding areas, look no further than Dropoff. We are familiar with the Greater Los Angeles area (traffic and all!), as well as its automobile, entertainment and retail industries. Plus, our HIPAA compliant drivers are equipped to handle health care deliveries. With a dedicated customer service team, live map tracking, upfront pricing, and 24/7 service, we strive to bring you honest, professional and efficient service. Check out our services to see what we can do for you.

 

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What Our Clients Are Saying

"Our customers rely on us to be there for the moments that matter and we needed a logistics partner we could count on. We first turned to peer-to-peer services for our deliveries, but were unhappy with the level of service and how our customers were treated. Since switching to Dropoff, we’ve happily discovered they’re more than just a same-day delivery solution. Now we can get our customers their orders quickly, have trusted professional Agents representing our brand, and have been able to expand our business to boot.”

Susan Sarich - Founder, SusieCakes

"Just wanted to reach out and say ... WOW! We are already becoming big fans of Dropoff! Please, keep it up! We are definitely looking forward to 2017 with Dropoff!"

Amanda Morse - HR and Aministrative Manager, Newport Med Specialty Healthcare Management

“I have had experience with other couriers and I appreciate the professionalism and how personable the Dropoff Agents are. I feel confident using them to represent the company I work for on our behalf because they hold the same standards and expectations for customer service that we do.”

Genefe Diaz - Lead Concierge, Whole Foods
How It Works

How It Works

Start a Dropoff from anywhere

24/7, at the office, home, or on the go. Get upfront pricing and arrival times.

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Agent arrives for pickup

Track your Dropoff on a live map throughout the delivery process.

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Delivered and confirmed

Instant confirmations let you know exactly when your Dropoff is picked up and completed.

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examples of items that Dropoff can deliver for your business.

Our Customers

A Few of Our Clients