How to Find the Best Courier Service for Your Dallas Business

With the many choices available and every company claiming to be the top dog, it's not easy to find the best courier service in Dallas for your business. So what makes a courier service best of the best? What should you look for when selecting a courier service in the Dallas area, including Plano, Irving, Denton, and Richardson?

Here are 8 factors you can't afford to overlook:

Courier Serice in Dallas 

Customer Service

The best courier service understands that they're in the business of delivering an outstanding customer experience. All the staff, including drivers and dispatch, should have customer service experience and make customer happiness their priority. Additionally, a dedicated customer service team ensures that you are never left to deal with issues or changes to your order alone. 

 

Reliability

You expect reliable service from your local courier. You want to be sure that you can trust your courier service with your business’ goods and customers. The best courier service makes your peace of mind their top priority so you don't have to worry about your deliveries, because you probably have enough to juggle when you run or operate a business.

 

Honesty 

A reliable courier makes sure things don't go wrong, and they rarely do. However, if a hiccup does occur, your courier service should be forthright in their communication about the issue and work with you to devise a solution. Ultimately, transparent communication builds on honest relationship between you and your courier service.

 

Professionalism

How your courier service interacts with your customers reflects on your company, so you want to make sure that drivers are representing your brand professionally. Make sure you hire a courier service that has uniformed drivers and branded vehicles that are clean and well-kept for deliveries. 

 

Transparency

The best courier service should be able to keep you updated on your orders at all times. You should also be able to track deliveries on a live map, to make sure they're getting to where they need to go when they're supposed to be there. In the event of a delay -- whether due to traffic, a mistyped address or other issues -- the change in delivery schedule should be communicated clearly to you and your recipient.

 

Ease of Use

The best courier company should offer a user-friendly order system. Customers should be able to place your order online, via a mobile app, or on phone -- whatever is most convenient for you. Your courier service should also offer real-time, live map tracking with an easy-to-use interface so you know where your package is at all times.

 

A Fair Value

Excellent courier service shouldn't break the bank. You should be able to expect high-quality service at a reasonable price. While many courier services will tack on hidden charges after a delivery takes place, the best Dallas courier service will be transparent with pricing from the start.

 

Sufficient Manpower

As a customer, you shouldn't have to suffer delays because your courier service fails to predict peak hour demands which could fluctuate from day to day in Dallas. The best courier service should have enough drivers on staff and is available after hours and on weekends to ensure that your delivery needs are met.

If you're searching for the best local courier in the Dallas area, including Plano, Irving, Denton, and Richardson, you can count on our team at Dropoff to provide you with honest, professional and efficient courier services. All Dropoff drivers are background checked, insured, and HIPAA compliant. You can place orders online or by phone and track the exact whereabouts of your deliveries on a live map. Check out our services to see how Dropoff can help.

 

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What Our Clients Are Saying

"Dropoff just makes sense. There's always a courier in uniform and ready to go, regardless of the hour.  When the courier arrives at the hospital, they call to let the family know they've arrived, they get the packaged placenta, and have someone sign at the time of the pickup. (And, let's be frank: using a courier service lets us spend more time with our families! Instead of spending countless hours in the car, we're at soccer games and band competitions and piano recitals - or just sitting on the couch, hanging out with our kids. I can't tell you how many times we get calls during an activity that's really important to one of our kids and instead of leaving, we're able to send our courier service.)"

Maryn Taylor - Co-Owner, DFW Placenta

"Placing my Dropoff order is quick and easy, and it is valuable to be able to follow the progress. Their Agents are uniformed and courteous. Dropoff has given us full satisfaction."

Lauren Havens - Director of Sales, YLANG 23

"Our customers rely on us to be there for the moments that matter and we needed a logistics partner we could count on. We first turned to peer-to-peer services for our deliveries, but were unhappy with the level of service and how our customers were treated. Since switching to Dropoff, we’ve happily discovered they’re more than just a same-day delivery solution. Now we can get our customers their orders quickly, have trusted professional Agents representing our brand, and have been able to expand our business to boot.”

Susan Sarich - Founder, SusieCakes
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How It Works

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Dropoff Delivers More

Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement
FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

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Anything Goes

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