How to Choose the Right Courier for Your Medical Deliveries in San Antonio

With over one million inhabitants, San Antonio is home to several health care facilities and businesses who need a reliable and professional courier service to keep their medical deliveries consistent. Supplies, documents, and medication are only three examples of the wide scope of goods that get delivered to and from health care companies on a daily basis, but consider the following traits to ensure that your business is partnering with the best medical courier in the greater San Antonio area.


Many companies make the mistake of assuming that all courier companies are created equal. This is, unfortunately, not the case. There are several factors to consider when choosing the right courier for your medical deliveries in San Antonio. The delivery of supplies and medications can be a matter of life and death. In such a sensitive field, it is imperative for medical goods and supplies to be delivered safely and on time by a company you can fully trust. 

When choosing a courier, the first thing you want to do is confirm that the company you're working with takes every measure to ensure the safety of the packages it delivers. This can be indicated by transparent tracking capabilities, dedicated customer service, positive reviews, and Agents who are thoroughly vetted and HIPAA-compliant. Agents should also be background checked, insured, and wear uniforms since they are interacting with your patients. 

Additionally, find a company who understands the health care field and has experience making medical deliveries. More often than not, health care items need to delivered ASAP. In fact, in a conducted survey by Dropoff, 71% of patients who receive regular medical deliveries reported that their immediate need of medical items, rather than waiting until the last minute to order, was their primary influencer for their desire for fast delivery. A good courier company should offer flexible scheduling, which means offering several service levels including ASAP. A company who understands the importance of having a medical delivery arrive as soon as possible is the one for you. 

Finally, perhaps the most important trait in choosing the right courier for your medical deliveries in San Antonio is its ability to give you peace of mind. For example, if you are off the clock, you should not be worrying about whether or not your courier has delivered medication to your patients, especially if said medication is imperative to their quality of life. A courier company should be able to provide real-time package tracking, a controlled climate, and guarantee that packages arrive in perfect condition every time. Off the clock health care professionals should be able to see whether or not a package was delivered to a patient on time with the click of a button and through an easy-to-use mobile app, not by jumping through hoops. 

All in all, the right courier for your medical deliveries needs to not only have dedicated customer service and reliable Agents, but also be up-to-date with technology, like Dropoff. We believe package tracking should be standard, you should have 24/7 access to our service, and that upfront pricing is the best practice. Additionally, our Agents are courteous and in uniform, vetted, HIPAA-Compliant, and insured, giving you and your patients peace of mind from start to finish. Contact us today to learn more about our services.  



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What Our Clients Are Saying

"I can say with confidence our experience with Dropoff has been incredible! The courier service we use becomes the face of our company and represents the level of commitment we make to our patients and providers. With uniformed, professional drivers, clearly marked vehicles, and thorough, efficient service, Dropoff represents Avella as we would represent ourselves. The nature of our business and the entities we deal with require extensive, thorough documentation of every stage of our business. Dropoff provides the ability to track our shipments in real time and offers infinite access to signature images and all delivery details, securing our accountability in our local transactions. The level of customer service we receive from Dropoff has been wonderful and they have taken the concern out of my responsibilities for local shipping."

Kirk J. Hall - Shipping Clerk, Avella Specialty Pharmacy

"Just wanted to reach out and say ... WOW! We are already becoming big fans of Dropoff! Please, keep it up! We are definitely looking forward to 2017 with Dropoff!"

Amanda Morse - HR and Aministrative Manager, Newport Med Specialty Healthcare Management

"Dropoff just makes sense. There's always a courier in uniform and ready to go, regardless of the hour.  When the courier arrives at the hospital, they call to let the family know they've arrived, they get the packaged placenta, and have someone sign at the time of the pickup. (And, let's be frank: using a courier service lets us spend more time with our families! Instead of spending countless hours in the car, we're at soccer games and band competitions and piano recitals - or just sitting on the couch, hanging out with our kids. I can't tell you how many times we get calls during an activity that's really important to one of our kids and instead of leaving, we're able to send our courier service.)"

Maryn Taylor - Co-Owner, DFW Placenta

"We have used Dropoff since September 2015 and have not looked back with any regret! Keeping and maintaining happy clients is a major part of our business, where delivery of life saving intravenous medications to a patient is critical. All their couriers are dressed in uniformed attire, friendly, present professionally and are considerate of our need to provide medical intravenous and enteral products to our ill clients."

Edmund Lee R.PH - Branch Manager, Amerita Pharmacy Inc.
How It Works

How It Works

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Dropoff Delivers More

Dropoff Delivers More

Service with a Passion

We go the extra mile to deliver the highest level of service.

Upfront Pricing

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.


Flexible Scheduling

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API

Offer instant gratification with a same-day delivery option for your customers.

Fleet Replacement

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

The Dropoff Experience

We always go the extra mile to deliver the highest level of service possible.

Anything Goes

Anything Goes

Here are just a few examples of items that Dropoff can deliver for your business.

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A Few of Our Clients