How to Choose the Right Courier for Your Medical Deliveries in Orlando

Finding the right medical courier for your deliveries in Orlando can be difficult. After all, your patients confidentiality and quality of medication is at stake. While most courier services include medical delivery on their list of specialties, a surprising number are not equipped to properly handle such cargo. Medical deliveries require a different sort of care than other deliveries. Not only must the packages be kept climate controlled, they also require confidentiality and 24/7 availability. Since patients will be relying on the courier company you employ, follow these guidelines to help you find the best medical courier in Orlando. 

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The right courier company for medical deliveries first and foremost must understand the sensitive nature of the cargo they are being contracted to deliver. Medical deliveries can include private documents and patient history, along with supplies, medication, and more. You and your patients both should feel confident that the courier will respect the privacy of the package they carry. In a recently conducted survey by Dropoff, over 90% of patients reported that secure delivery that ensures their privacy is either very or somewhat important. Therefore, the right courier must have drivers that are HIPAA-compliant. Several delivery companies exist that do not thoroughly vet their couriers, and that can create a problem when a package goes missing or information gets leaked. A courier company with your best interests at heart will perform background checks on all of their drivers, and every driver should be insured. This shows that the courier company understands the health care industry and is qualified to make medical deliveries

Another trait to look for in a courier company is flexible scheduling and reliable delivery times. Many supplies and medications ordered by health care companies are needed in a timely manner. Flexible scheduling in a courier company means that you are able to order a package to be delivered not only same day, but within an hour if needed. You should be able to specify that it get delivered a few hours in advance, or as soon as possible, and have it reach its destination on time. Knowing precisely when a package will be delivered is also a necessary feature. The right courier company for your medical deliveries should be on top of modern technology by having real time package tracking and delivery confirmations. This way, you will be able to verify that your patient has received a necessary delivery without having to call in to check the delivery status. 

Finally, your courier company should never be dishonest about how much a delivery will cost. Hidden fees and surge pricing are unfortunately common for many couriers and can be detrimental to your business. When outsourcing a medical delivery, you should know exactly how much you will have to pay before the courier even leaves the office. Hidden fees can add up and hurt your business in the long run, so make sure they do not even exist before hiring a courier. 

Choosing the right medical courier for your health care deliveries in Orlando can be tough. Luckily, Dropoff is here to help. Not only are we passionate about customer services, we offer ASAP same-day delivery, up to the minute ETAs, real time tracking and delivery confirmation. Additionally, all of our couriers are HIPAA-compliant, vetted, and insured for the ultimate peace of mind.

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What Our Clients Are Saying

"I can say with confidence our experience with Dropoff has been incredible! The courier service we use becomes the face of our company and represents the level of commitment we make to our patients and providers. With uniformed, professional drivers, clearly marked vehicles, and thorough, efficient service, Dropoff represents Avella as we would represent ourselves. The nature of our business and the entities we deal with require extensive, thorough documentation of every stage of our business. Dropoff provides the ability to track our shipments in real time and offers infinite access to signature images and all delivery details, securing our accountability in our local transactions. The level of customer service we receive from Dropoff has been wonderful and they have taken the concern out of my responsibilities for local shipping."

Kirk J. Hall - Shipping Clerk, Avella Specialty Pharmacy

"Just wanted to reach out and say ... WOW! We are already becoming big fans of Dropoff! Please, keep it up! We are definitely looking forward to 2017 with Dropoff!"

Amanda Morse - HR and Aministrative Manager, Newport Med Specialty Healthcare Management

"Dropoff just makes sense. There's always a courier in uniform and ready to go, regardless of the hour.  When the courier arrives at the hospital, they call to let the family know they've arrived, they get the packaged placenta, and have someone sign at the time of the pickup. (And, let's be frank: using a courier service lets us spend more time with our families! Instead of spending countless hours in the car, we're at soccer games and band competitions and piano recitals - or just sitting on the couch, hanging out with our kids. I can't tell you how many times we get calls during an activity that's really important to one of our kids and instead of leaving, we're able to send our courier service.)"

Maryn Taylor - Co-Owner, DFW Placenta

"We have used Dropoff since September 2015 and have not looked back with any regret! Keeping and maintaining happy clients is a major part of our business, where delivery of life saving intravenous medications to a patient is critical. All their couriers are dressed in uniformed attire, friendly, present professionally and are considerate of our need to provide medical intravenous and enteral products to our ill clients."

Edmund Lee R.PH - Branch Manager, Amerita Pharmacy Inc.
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