How to Choose the Right Courier for Your Medical Deliveries in Houston

Houston is home to the largest medical center in the world, with a high density of facilities and medicine institutions comprising the Texas Medical Center. Houston's medical center treats an average of 3,300 patients a day and ensuring that everything runs smoothly is no easy feat. If you are in the health care industry, having supplies and medications delivered undamaged and in a timely manner is essential when your patients' health is at risk. Partnering with a reliable and professional local courier service in the Houston area will help your facility run smoothly and will give your patients peace of mind and confidence in the care they're receiving. Consider the following factors when choosing a company that will perform your medical deliveries and interact with your patients. 

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The most important thing to look for in a medical courier is trustworthiness. Indicators of a trustworthy company are  friendly and uniformed Agents who are HIPAA compliant, package tracking so you know where your medical delivery is at all times, and a dedicated customer service team to help you in times of need. 

Another key factor in choosing the right courier is transparency of pricing. Some courier companies include a wealth of hidden fees in their deliveries that you may not find out about until the package gets to your recipient's door. You want someone who will tell you the exact price upfront, and not charge you a penny more. Hidden fuel charges and surge pricing should not be the responsibility of the client, and the right courier for you will be upfront and honest with their how they calculate their prices. 

What about timeliness? A medical delivery is one delivery that especially needs to arrive on time. Too often do companies and clients have to wait to get necessary supplies, but that shouldn't be the case. In a conducted survey from Dropoff in February 2018, findings show that 53% of patients in need of a medical delivery have abandoned their order because of slow delivery times. There are, however, companies out there that offer shorter delivery windows, and have ASAP delivery for anything patients need in a rush. Additionally, delivery confirmation and signature verification are not steps that can be glossed over. Too many couriers are not required to confirm the delivery, so the package could end up hidden, in the wrong place, or not delivered at all. 

Health care companies need to be vigilant in protecting the health and wellness of their patients. A large part of this vigilance involves choosing the right courier to fit their medical delivery needs. Couriers like Dropoff are professional, on time, communicative, and friendly. Additionally, we do not have surge pricing, are not elusive, and we never leave a package without getting a signature. We equip all of our clients with package tracking technology to take the guesswork out of your deliveries, helping put you and your patients at ease. Additionally, we have 24/7 customer service, meaning you will always be able to get in touch with one of our representatives. 

All in all, Houston's Texas Medical Center has a reputation for excellence and it does not make sense to trust a courier who believes small town delivery tactics still apply. Trust your business with a same-day delivery service you can count on.

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What Our Clients Are Saying

"I can say with confidence our experience with Dropoff has been incredible! The courier service we use becomes the face of our company and represents the level of commitment we make to our patients and providers. With uniformed, professional drivers, clearly marked vehicles, and thorough, efficient service, Dropoff represents Avella as we would represent ourselves. The nature of our business and the entities we deal with require extensive, thorough documentation of every stage of our business. Dropoff provides the ability to track our shipments in real time and offers infinite access to signature images and all delivery details, securing our accountability in our local transactions. The level of customer service we receive from Dropoff has been wonderful and they have taken the concern out of my responsibilities for local shipping."

Kirk J. Hall - Shipping Clerk, Avella Specialty Pharmacy

"Just wanted to reach out and say ... WOW! We are already becoming big fans of Dropoff! Please, keep it up! We are definitely looking forward to 2017 with Dropoff!"

Amanda Morse - HR and Aministrative Manager, Newport Med Specialty Healthcare Management

"Dropoff just makes sense. There's always a courier in uniform and ready to go, regardless of the hour.  When the courier arrives at the hospital, they call to let the family know they've arrived, they get the packaged placenta, and have someone sign at the time of the pickup. (And, let's be frank: using a courier service lets us spend more time with our families! Instead of spending countless hours in the car, we're at soccer games and band competitions and piano recitals - or just sitting on the couch, hanging out with our kids. I can't tell you how many times we get calls during an activity that's really important to one of our kids and instead of leaving, we're able to send our courier service.)"

Maryn Taylor - Co-Owner, DFW Placenta

"We have used Dropoff since September 2015 and have not looked back with any regret! Keeping and maintaining happy clients is a major part of our business, where delivery of life saving intravenous medications to a patient is critical. All their couriers are dressed in uniformed attire, friendly, present professionally and are considerate of our need to provide medical intravenous and enteral products to our ill clients."

Edmund Lee R.PH - Branch Manager, Amerita Pharmacy Inc.
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Service with a Passion
SERVICE WITH A PASSION

We go the extra mile to deliver the highest level of service.



Upfront Pricing
UPFRONT PRICING

Review pricing before every Dropoff, with no fuel surcharges or surge pricing.

 

Flexible Scheduling
FLEXIBLE SCHEDULING 

On-demand or pre-scheduled, choose from 2-Hour, 4-Hour or ASAP.

Up-to-the-Minute ETAs
UP-TO-THE-MINUTE ETAS

We remove the guesswork with clear arrival and delivery times.

Real-Time Tracking & Confirmations
REAL-TIME TRACKING & CONFIRMATIONS

Get peace of mind with live map tracking, confirmations and signature verifications.

Security & Reliability
SECURITY & RELIABILITY

Fully insured, background-checked and HIPAA-compliant Agents are at your service.

Feature-Rich API
FEATURE-RICH API

Offer instant gratification with a same-day delivery option for your customers.

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FLEET REPLACEMENT

Maintaining your own fleet is costly and a liability. Reduce overhead with Dropoff.

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Anything Goes

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