COVID-19 Questions

 

COVID-19 Update — April 3rd, 2020

We’ve all been watching the news over the past several weeks regarding the spread of the novel coronavirus and we’re sure that many of you have questions regarding how Dropoff is responding to this heightened public health concern.

Dropoff continues to stay vigilant in the battle to contain the spread of the COVID-19 virus. We’re monitoring this situation both locally and nationally, and we invite you to visit the websites of the World Health Organization and Centers for Disease Control for the most up-to-date information.

As we continue to provide essential delivery service through the COVID-19 pandemic, we’re also remaining vigilant to the dangers that exist in all the markets we serve. We’ve been inspired by the stories of the efforts of our customers and our drivers to keep critical goods and services running through this crisis. We’ve taken extra precautions by keeping our drivers informed of CDC guidelines, distributing protective gloves to our drivers, and instituting new contact free delivery protocols.

Even with all the mitigation efforts we are taking, we cannot assume that our driver fleet will be spared from the spread of COVID-19. In the event that any of our drivers test positive for this virus, we wanted to take a moment to inform all of you what you should expect from us.

If we receive notice that any of our drivers who serve your business test positive for COVID-19, we will inform you immediately. However, we will also comply with HIPAA guidelines and will not disclose the name of the driver/patient. This policy will help reduce the spread of infection, while also protecting the privacy rights of our drivers.

Likewise, we would also like to ask you to take similar measures to inform us promptly in the event that your staff members or customers who engage with our drivers test positive. In the event that our drivers become exposed to someone who tests positive, we would like to be in a position to notify them as soon as possible.

We thank you all for your continued partnership in keeping essential goods flowing in the American economy, and for working together to reduce the spread of COVID-19.

 

Sincerely,

Sean Spector

CEO

 


 
COVID-19 Update — March 13th, 2020
 
To our Dropoff Client Community:

We’ve all been watching the news over the past several weeks regarding the spread of the novel coronavirus and we’re sure that many of you have questions regarding how Dropoff is responding to this heightened public health concern.

We want to assure you that we are continuing to monitor this situation locally, nationally, and internationally. We also invite you to visit the websites of the World Health Organization and Centers for Disease Control for the most up-to-date information.

Based on what is currently known about the novel coronavirus, spread from person-to-person with these viruses happens most frequently among close contacts (within about 6 feet). On the other hand, transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented. Also, current evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials.

In accordance with all this information, we’ve provided the following guidance from the Centers of Disease Control to our drivers to help prevent driver exposure to the virus, and reduce the spread of COVID-19:

 

  • Clean your hands often with an alcohol-based hand sanitizer that contains at least 60-95% alcohol, or wash your hands with soap and water for at least 20 seconds. Soap and water should be used preferentially if hands are visibly dirty.
  • Routinely clean all frequently touched surfaces, including your smartphone and your vehicle surfaces like the steering wheel, armrests, door handles, etc. Disinfectant disposable wipes are recommended for quick and easy application. 
  • Avoid shaking hands.
  • Cover your mouth and nose with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid touching your face.
  • Avoid close contact with people who are sick. If you are sick, you should try to distance yourself from others so you do not spread your germs. This means staying home from work until you are free from fever or other symptoms for 24 hours.

Additionally, Dropoff is taking added measures to help protect our drivers and the public at large:

First, you may see our drivers wearing medical gloves that we’ve provided for extra protection from possible infected surfaces. We hope that this will also help serve as a reminder to avoid shaking hands and touching their face while making deliveries.

Secondly, as many of you are aware, our delivery platform enables electronic signatures to be gathered to confirm receipt of deliveries. Until further notice, we’ve directed our drivers to personally sign for these deliveries in the manner below. We’ve taken this extra step to eliminate smartphone surface exposure to our drivers and your employees.

First, our drivers will type the name of the person receiving or delivering the item. In the example below, the name of the recipient is “Bob B.”

Next, the driver will sign their own initials on the signature line. In the example below “JD” would represent “John Doe” driver.

This allows us to record the individual who was present at the time of the pickup and/or delivery, and the driver who signed for the order without requiring either the sender or recipient to touch the smartphone.

 

Thank you all for your participation and understanding while we all take the necessary measures to reduce the impact of COVID-19. 

—The Dropoff Team