COVID-19 Guidance for Drivers


To our Dropoff Driver Community:

We’ve all been watching the news over the past several weeks regarding the spread of the novel coronavirus and we’re sure that many of you have questions regarding the risks associated with performing delivery service for Dropoff.

We want to assure you that we are continuing to monitor this situation locally, nationally, and internationally. We also invite you to visit the websites of the World Health Organization and Centers for Disease Control for the most up-to-date information.

Based on what is currently known about the novel coronavirus, spread from person-to-person with these viruses happens most frequently among close contacts (within about 6 feet). On the other hand, transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented. Transmission of coronavirus occurs much more commonly through respiratory droplets than through objects or materials that carry infection. Current evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces and disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses.


The following guidance from the Centers of Disease Control may help prevent workplace exposures and the potential spread of COVID-19:


  • Clean your hands often with an alcohol-based hand sanitizer that contains at least 60-95% alcohol, or wash your hands with soap and water for at least 20 seconds. Soap and water should be used preferentially if hands are visibly dirty.
  • Routinely clean all frequently touched surfaces, including your smartphone and your vehicle surfaces like the steering wheel, armrests, door handles, etc. Disinfectant disposable wipes are recommended for quick and easy application. 
  • Avoid shaking hands.
  • Cover your mouth and nose with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid touching your face.
  • Avoid close contact with people who are sick. If you develop symptoms, you should try to distance yourself from others so you do not spread your germs. This means staying home from work until you are free from fever or other symptoms for 24 hours.
  • If you test positive for COVID-19, please inform dispatch immediately through slack channels so that we can warn clients of possible exposure, while also protecting your identity.


In addition to these precautions, Dropoff is taking some additional measures to help protect our drivers and the public at large:

First, your market manager has a supply of medical gloves that you are welcome to use for your deliveries as an additional level of protection.

Secondly, effective immediately, all drivers may personally sign on behalf of the sender or recipient for any delivery that requires a signature. 

You must execute this new protocol in the following manner:  

First, type the name of the person receiving or delivering the item. In the example below, you would type in the name of the recipient - “Bob B.” 

Next, sign your own initials on the signature line - “JD” as John Doe in the example below.

This allows us to record the individual who was present at the time of the pickup and/or delivery, and the driver who signed for the order without requiring either the sender or recipient to touch the smartphone.


Thank you all for your participation through this period of heightened public health concern, 

The Dropoff Team