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Need extra delivery support? Supplement your fleet with Dropoff

Posted by Rachel Carollo on Jan 17, 2018 10:02:27 AM

Around gift-giving holidays, like Valentine’s Day, Mother’s Day and Christmas, florists, chocolatiers, bakeries and other retailers scramble to get deliveries out the door and to their recipients within a narrow time frame.

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Topics: Same-Day Delivery

2018 Predictions on Retail Customer Experience

Posted by Safeena Walji on Jan 5, 2018 1:30:40 PM

2017 was an eventful year for the retail sector. Big announcements were made, technologies emerged, and retailers sought out ways to enhance and advance the customer experience.

Fittingly, retail customer experience gurus, leaders and experts are looking ahead at what's to come in 2018, and shared their insights with Retail Customer Experience. Here are some of the highlights:

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Topics: Same-Day Delivery

Ways to Reduce Shopper Stress This Holiday Season

Posted by Rachel Carollo on Dec 20, 2017 11:35:50 AM

Let’s face it: the holiday season is a stressful time for everyone. In addition to all our regular responsibilities, we’re rushing around decorating, attending holiday parties, planning holiday events and, of course, purchasing gifts. Already this year, consumers have spent a record $65.15 billion, and we’re on track to pass the $100 billion mark.

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Topics: Same-Day Delivery

Dropoff Client Spotlight: A Private Jet Company from New Jersey

Posted by Safeena Walji on Dec 15, 2017 2:40:46 PM

Dropoff recently made its  longest-ever delivery, transporting crucial aircraft parts more than 1,500 miles from Dallas, TX to Teterboro, NJ. It’s true that Dropoff doesn’t typically do such long hauls. But when our client needed help, we were willing and able. Here’s how it all went down:

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Topics: Featured Clients, Same-Day Delivery

5 Consumer Expectations for 2017 Holiday Shopping

Posted by Rachel Carollo on Dec 6, 2017 9:48:36 AM

We recently announced the findings of our 2nd Annual Holiday Survey, which revealed that delivery options play a key role in where U.S. consumers choose to shop. Let’s dig a little deeper into the data and hone in on these five consumer expectations for holiday shopping this year.

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Topics: Same-Day Delivery

Expect a Sharp Increase in Same-Day Delivery This Holiday Season

Posted by Rachel Carollo on Nov 27, 2017 1:45:40 PM

Black Friday numbers are in, and 2017 - as expected - is turning out to be a record year. U.S. consumers spent $5 billion online in the 24 hours surrounding Black Friday, a 16.9 percent increase in dollars spent compared with last year, according to Adobe Digital Insights, which tracks spending at America's 100 largest retail websites. A recent NRF study projects as much as $682 billion in total holiday sales, a 4 percent increase over 2016.  

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Topics: Same-Day Delivery

How are Consumers Reacting to the Idea of Amazon Key?

Posted by Rachel Carollo on Nov 21, 2017 11:45:20 AM

Recently, online channels have been buzzing about the launch of Amazon’s latest offering, Amazon Key. The new service lets customers grant in-home access to Amazon delivery staff, using a computerized lock and a webcam for security purposes.

And though Amazon Key is receiving a lot of attention, not all of it is positive. Opinion pieces question Amazon’s intent, along with the repercussions of allowing an unknown person into your home. Comments on Twitter range from embracing Amazon Key to concerns about personal safety. And earlier this week, PC Magazine reported on how the system can be hacked. So what do people really think of the in-home access Amazon Key offers?

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Topics: Same-Day Delivery

Tips to Avoid Theft, Damage, and Expenses This Holiday Season

Posted by Safeena Walji on Nov 1, 2017 10:52:59 AM

The holiday shopping season is upon us. The last two months of the year are often the most profitable for e-commerce businesses. In tandem, shipping volumes rise tremendously as well. In a recent Support.com survey titled “Connected Consumers And The Most Personal Brand Experience,” 40% said the most significant part of the brand experience came after purchase. That includes getting purchases on time and without any damage.

Parcel recently shared important tips that can help reduce any negative customer experience. Here are some of the highlights.

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Topics: Same-Day Delivery, Logistics Industry

3 Key Insights From The On-Demand Economy

Posted by Safeena Walji on Oct 30, 2017 10:02:00 AM

The rise of same-day delivery has been fascinating to watch. If you’re old enough to remember life without it, you know that on-demand service used to be the exception - not the norm.  

Restaurants offering food delivery and couriers ferrying legal documents were the main instances of same-day delivery. And then along came Kozmo.com promising one-hour delivery of small consumer goods in the late 1990’s. It lasted all of 3 years, then closed its’ doors in April 2001.

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Topics: Same-Day Delivery

Study Shows That 65% of Retailers Will Offer Same Day Delivery within Two Years to Meet Customer Expectations

Posted by Rachel Carollo on Sep 22, 2017 10:54:53 AM

The traditional retail model is changing dramatically as the customer journey evolves and mobile technology influences fulfillment methods. At the same time, we’re seeing brick-and-mortar retailers shut down stores and file for bankruptcy almost weekly. In this day and age, it’s essential for retailers to adapt to the new customer journey and implement innovative methods to retain their customer base.

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Topics: Same-Day Delivery