Blog

A Closer Look at Consumer Expectations Around Retail Fulfillment

Posted by Sean Spector on Jul 6, 2017 3:05:04 PM

What matters most to consumers when it comes to fulfillment? Convenience, options, and keeping costs low. And with $443 billion in e-commerce sales forecasted for 2017, retailers are under pressure to give shoppers exactly what they want. But implementing these last mile options is easier said than done.

Temando recently released their 2017 U.S. State of Shipping in Commerce report that surveyed over 1,200 US shoppers and 270 U.S. retailers for a close look at what retailers need to know in order to increase sales, boost loyalty, and close the gap between what they offer and what their customers want when it comes to last mile shipping and fulfillment.

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Topics: Retail, Last Mile Logistics

Why Retailers Need to Provide More Fulfillment Options

Posted by Sean Spector on Jun 5, 2017 10:37:20 AM

From buying online and picking up in store, to buying in store and shopping home, to same-day delivery and beyond, there’s no shortage of fulfillment options available to today’s consumers. But choosing the right options for your retail business is no easy feat. Boston Retail Partners recently conducted a survey of over 500 retailers that takes a deep look into today’s customer experience trends, including newer, sophisticated fulfillment options, and how this evolution is helping retailers enhance the customer experience.

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Topics: Retail, Last Mile Logistics, Logistics Industry

Dropoff Client Spotlight: Silverlake Wine of Los Angeles

Posted by Hannah Kocurek on Jun 1, 2017 9:22:58 AM

 

Located in Los Angeles, CA, Silverlake Wine offers unique, small production wine, spirits and beer made by producers from all around the world. Owned and operated by George Cossette, Randy Clement, and April Langford, Silverlake Wine is LA’s go-to shop for all things wine. Whether you need to stock your bar for a party, purchase a gift for a friend or for 3,000 of your clients, Silverlake Wine’s knowledgeable staff is here to help.

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Topics: Retail, Featured Clients

Same-Day Delivery for Dads and Grads

Posted by Hannah Kocurek on May 24, 2017 9:33:00 AM

What do Dads and Grads have in common? They both deserve celebrating. With high school and college graduations happening throughout the end of May and Father’s Day on June 18th, these festivities are right around the corner. Delight your current customers and drive new business with a same-day delivery option, powered by Dropoff.

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Topics: Retail, Food & Grocery, Same-Day Delivery

Dropoff and the Growing Last Mile Delivery Market

Posted by Rachel Carollo on May 23, 2017 10:02:16 AM

Exciting things are happening in the same-day delivery space. In a recent McKinsey & Company survey of 4,700 respondents, they found that nearly 25% of consumers would pay a premium for same-day delivery. They added, “this share is likely to increase, given that younger consumers are more inclined to choose same-day and instant delivery over regular delivery.”

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Topics: Retail, Last Mile Logistics, Dropoff In The News

Farfetch Partners with Dropoff for Gucci Deliveries in 90 Minutes or Less

Posted by Rachel Carollo on May 19, 2017 12:09:15 PM

What’s more luxurious than Gucci? Gucci in 90 minutes or less. Farfetch, a luxury retailer marketplace, has partnered with Dropoff in Los Angeles and Miami for same-day, store-to-door delivery of ready-to-wear Gucci products.  

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Topics: Retail, Featured Clients

Delivering Happiness on Mother’s Day

Posted by Rachel Carollo on May 15, 2017 2:59:13 PM

One of the best things about being part of Dropoff is having the opportunity to deliver gifts to surprised recipients on special days, like Mother’s Day. This year was full of floral arrangements, bakery goods, and retail items and we had a wonderful time delivering to happy moms throughout the cities we serve.

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Topics: Retail, Day in the Life, Food & Grocery, Same-Day Delivery

Impress Your Customers with Same-Day Delivery This Mother’s Day

Posted by Hannah Kocurek on May 9, 2017 2:40:29 PM

Mother’s Day is right around the corner, but have you thought about your business’ delivery needs? Whether you’re a flower shop, bakery, or retail store, chances are Mother’s Day and the days surrounding it are some of your busiest of the year. Having a reliable and professional delivery solution at the ready will help relieve some of the stress and impress your customers. In fact, in a recent survey we conducted we found that 72% of consumers want a more professional delivery person and 98% of Millennials consider quick delivery important when ordering items online. “Wow” your customers this Mother’s Day with same-day delivery by Dropoff.

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Topics: Retail, Same-Day Delivery

Announcing at Shoptalk this Week: Consumers Want Professional, Reliable Same-Day Delivery

Posted by Sean Spector on Mar 21, 2017 12:22:51 PM

We're at Shoptalk this week and thrilled to announce our findings of a consumer survey we conducted about shopping and delivery expectations.

Retailers have increasingly looked to the sharing economy for the promise of speed to meet customer expectations and solve their last-mile delivery challenges. And for good reason - data from our most recent national survey (from February 2018) shows that after receiving same-day delivery, 74% of consumers said they were more likely to purchase from that retailer again. But unfortunately, that need for speed has meant many retailers are sacrificing reliability and professionalism.  In fact, our survey shows that 37% of consumers don’t trust crowdsourced, peer-to-peer services to deliver packages from merchants or vendors. 70% of those surveyed have had their deliveries arrive late and 42% have experienced a damaged delivery. Most notable 72%, up from 52% in 2016, want a more professional delivery person. Also, a majority of respondents said if a retailer’s delivery person was unprofessional they would not shop with that merchant again.

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Topics: Retail, Dropoff Announcements

A Recap of Dropoff's Busiest Day of the Year: Valentine’s Day

Posted by Rachel Carollo on Feb 14, 2017 2:35:42 PM


For many of our clients, Valentine’s Day (and the days surrounding it) is one of their busiest times of the year, thereby making it one of our busiest times of the year. From flowers to baked goods to retail items and beyond, the week is always full of sweet treats and sweet smells for our drivers to deliver.

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Topics: Retail, Day in the Life, Food & Grocery, Same-Day Delivery