We're at Shoptalk this week and thrilled to announce our findings of a consumer survey we conducted about shopping and delivery expectations.
Retailers have increasingly looked to the sharing economy for the promise of speed to meet customer expectations and solve their last-mile delivery challenges. And for good reason - data from our most recent national survey (from February 2018) shows that after receiving same-day delivery, 74% of consumers said they were more likely to purchase from that retailer again. But unfortunately, that need for speed has meant many retailers are sacrificing reliability and professionalism. In fact, our survey shows that 37% of consumers don’t trust crowdsourced, peer-to-peer services to deliver packages from merchants or vendors. 70% of those surveyed have had their deliveries arrive late and 42% have experienced a damaged delivery. Most notable 72%, up from 52% in 2016, want a more professional delivery person. Also, a majority of respondents said if a retailer’s delivery person was unprofessional they would not shop with that merchant again.Read More