Blog

Announcing at Shoptalk this Week: Consumers Want Professional, Reliable Same-Day Delivery

Posted by Sean Spector on Mar 21, 2017 12:22:51 PM

We're at Shoptalk this week and thrilled to announce our findings of a consumer survey we conducted about shopping and delivery expectations.

Retailers have increasingly looked to the sharing economy for the promise of speed to meet customer expectations and solve their last-mile delivery challenges. And for good reason - data from our most recent national survey (from February 2018) shows that after receiving same-day delivery, 74% of consumers said they were more likely to purchase from that retailer again. But unfortunately, that need for speed has meant many retailers are sacrificing reliability and professionalism.  In fact, our survey shows that 37% of consumers don’t trust crowdsourced, peer-to-peer services to deliver packages from merchants or vendors. 70% of those surveyed have had their deliveries arrive late and 42% have experienced a damaged delivery. Most notable 72%, up from 52% in 2016, want a more professional delivery person. Also, a majority of respondents said if a retailer’s delivery person was unprofessional they would not shop with that merchant again.

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Topics: Retail, Dropoff Announcements

Vote Now for Dropoff in Austin Inno’s Tech Madness

Posted by Rachel Carollo on Mar 3, 2017 3:52:53 PM

For the second year in a row, Austin Inno is hosting Tech Madness, a friendly peer-driven competition for the Austin tech community, in the spirit of March Madness. Participants, from seed-funded startups to public companies are dwindled down to 64, and are divided into conferences, and pairs. Each week, you can vote on who you think will grow the most in the next five years. The winner takes all. Well, at least social coverage and bragging rights. Last night at a party at Buffalo Billiards, they announced the 64 nominees, and Dropoff was one of them! We are in the first voting bracket and could use your help. Voting for the first round is open until March 8th.

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Topics: Dropoff Announcements

Dropoff Launches Mobile App for Courier and Same-Day Delivery Clients

Posted by Sean Spector on Jan 30, 2017 8:30:15 AM

Today we announced the launch of our new mobile app. Now it’s easier than ever for our clients to place and track their courier and same-day delivery orders while “on the go.” The app is immediately available for download in the Apple App Store and the Google Play Store.

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Topics: Dropoff Announcements

Dropoff's CEO Joins the Austin Chamber of Commerce

Posted by Rachel Carollo on Jan 24, 2017 1:17:35 PM

We’re proud to announce that this week, Sean Spector (our fearless leader and CEO) was introduced as one of 12 new board of directors for the Austin Chamber of Commerce. The new board members will serve through December 31, 2019 to advise the organization’s leadership on how best to serve its 2,800 members.

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Topics: Dropoff Announcements

A Year in Review: Dropoff 2016

Posted by Sean Spector on Dec 30, 2016 1:56:00 PM

For Dropoff, 2016 was one for the books. We launched our services in six new markets, bringing our total coverage to 10 cities in three different states. We grew our team, with many welcome additions to both our corporate employee group and our delivery driver crew. We announced new products, performed some really awesome deliveries, and had a blast in the process. Here’s a look back at our highlights of 2016.

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Topics: Dropoff Announcements

Dropoff Partners with Austin Charity to Deliver Diapers to Local Refugees

Posted by Rachel Carollo on Dec 20, 2016 9:39:28 AM

In the spirit of giving this holiday season, Dropoff is partnering with Refugee Services of Texas to collect and deliver more than a thousand diapers to refugee families living in the Austin area.

According to Refugee Services of Texas (RST), 2,677 refugees settled across the state of Texas between October and March of this year. The social organization helps these families adapt and thrive in their new communities and we’re humbled to work with this group to help make their transition easier.

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Topics: Dropoff Announcements

Dropoff Survey Reveals How Delivery Impacts Consumers’ Shopping Experiences During the Holiday Season

Posted by Sean Spector on Dec 8, 2016 9:44:04 AM


Today we announced findings from a recent national survey that shows the holiday season is a particularly pivotal time for retailers to win or lose customer loyalty based on delivery experiences. According to analyst firm eMarketer, online holiday sales are expected to reach $95 billion as Americans purchase holiday gifts, ranging from retail items to food and grocery and floral, that require delivery. To get millions of purchases to customers, retailers rely on delivery service providers and logistics to ensure the right product reaches the right customer in the right condition and on-time.

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Topics: Retail, Dropoff Announcements

Some Like it Hot: Dropoff is an Austin Inno 50 on Fire Finalist!

Posted by Rachel Carollo on Oct 25, 2016 4:50:58 PM


In honor of the city’s most creative innovators, disruptors and entrepreneurs, Austin Inno is hosting 50 on Fire, a celebration of the people and companies that make Austin such a great place to live and work. Hundreds of companies across eight categories including B2B Tech, Consumer Tech, Hardware, Health and Life Sciences, Lifestyle, Marketing and Advertising, Social Impact, and Supporters were nominated, but only 150 were selected as finalists for the 50 coveted spots. Dropoff is very proud have been chosen as a finalist.  And we’re in excellent company, alongside other nominees including Yeti, Square Root, Chiron Health, Silver Car, Real Savvy and others.

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Topics: Dropoff Announcements

Free Ebook: Same Day Delivery Matters

Posted by Rachel Carollo on Oct 11, 2016 2:39:04 PM

We recently conducted a survey and found that 60% of shoppers have abandoned a purchase due to slow delivery options. What’s more, 64% of Millennials are more likely to make an online purchase if same-day delivery is an option.

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Topics: Retail, Last Mile Logistics, Dropoff Announcements

Vote for our SXSW Panel: Reinvention After Success

Posted by Rachel Carollo on Aug 12, 2016 1:33:37 PM

March may seem far off, but sure enough, it’s already time to vote for SXSW 2017 panel topics! We’ve put together what we think is an outstanding panel: Reinvention After Success: Entrepreneurs Take 2.   

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Topics: Dropoff Announcements