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Sean Spector

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A Closer Look at Consumer Expectations Around Retail Fulfillment

Posted by Sean Spector on Jul 6, 2017 3:05:04 PM

What matters most to consumers when it comes to fulfillment? Convenience, options, and keeping costs low. And with $443 billion in e-commerce sales forecasted for 2017, retailers are under pressure to give shoppers exactly what they want. But implementing these last mile options is easier said than done.

Temando recently released their 2017 U.S. State of Shipping in Commerce report that surveyed over 1,200 US shoppers and 270 U.S. retailers for a close look at what retailers need to know in order to increase sales, boost loyalty, and close the gap between what they offer and what their customers want when it comes to last mile shipping and fulfillment.

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Topics: Retail, Last Mile Logistics

How Grocery Stores Benefit from e-Commerce and Same-Day Delivery

Posted by Sean Spector on Jun 19, 2017 1:26:18 PM

Did you know that 90% of consumers shop for groceries and other household items once a week? That’s a lot of time spent in the store, especially since the average trip to the grocery store takes 41 minutes, according to the Time Use Institute. That adds up to 53 hours a year a consumer spends grocery shopping.

But the grocery landscape is quickly evolving (and certainly, the latest proof is last week's announcement of Amazon buying Whole Foods). Consumers are increasingly doing their shopping online and the ability to do so has switched from a differentiator to a “must have” for grocery stores. What’s more is that once a consumer buys groceries online, they are far more likely to do so again in the future.

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Topics: Food & Grocery, Same-Day Delivery

Why Retailers Need to Provide More Fulfillment Options

Posted by Sean Spector on Jun 5, 2017 10:37:20 AM

From buying online and picking up in store, to buying in store and shopping home, to same-day delivery and beyond, there’s no shortage of fulfillment options available to today’s consumers. But choosing the right options for your retail business is no easy feat. Boston Retail Partners recently conducted a survey of over 500 retailers that takes a deep look into today’s customer experience trends, including newer, sophisticated fulfillment options, and how this evolution is helping retailers enhance the customer experience.

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Topics: Retail, Last Mile Logistics, Logistics Industry

Dropoff Announces Series B Funding

Posted by Sean Spector on May 8, 2017 12:26:04 PM

Today we’re excited to announce that we’ve raised $8.5 million in Series B funding, led by Fulcrum Equity Partners in Atlanta. Other participants in the round include our Series A investors Greycroft Partners and Correlation Ventures, among others.

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Topics: Dropoff In The News, Dropoff Announcements

Dropoff Now Serving San Diego, Fort Worth, and Nashville

Posted by Sean Spector on May 4, 2017 8:03:00 AM

Today we announced Dropoff’s expansion into three new cities - San Diego, Fort Worth, and Nashville! We’re excited to bring our total market coverage to 15 cities and offer more local, regional, and national businesses our proprietary logistics technology and same-day delivery service.

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Topics: City Launches

Consumers Want Professional, Reliable Same-Day Delivery

Posted by Sean Spector on Mar 21, 2017 12:22:51 PM

We're at Shoptalk this week and thrilled to announce our findings of a consumer survey we conducted about shopping and delivery expectations.

Retailers have increasingly looked to the sharing economy for the promise of speed to meet customer expectations and solve their last-mile delivery challenges. And for good reason - data from our most recent national survey (from February 2018) shows that after receiving same-day delivery, 74% of consumers said they were more likely to purchase from that retailer again. But unfortunately, that need for speed has meant many retailers are sacrificing reliability and professionalism.  In fact, our survey shows that 37% of consumers don’t trust crowdsourced, peer-to-peer services to deliver packages from merchants or vendors. 70% of those surveyed have had their deliveries arrive late and 42% have experienced a damaged delivery. Most notable 72%, up from 52% in 2016, want a more professional delivery person. Also, a majority of respondents said if a retailer’s delivery person was unprofessional they would not shop with that merchant again.

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Topics: Retail, Dropoff Announcements

Dropoff Now Serving Denver and Phoenix

Posted by Sean Spector on Feb 27, 2017 9:04:29 AM

Today we announced Dropoff's launch in two new cities - Denver, CO and Phoenix, AZ! We’re happy to bring our proprietary logistics technology and highly-rated same-day delivery service to more local, regional and national businesses that call these cities home.  With the addition of Denver and Phoenix, more than 55 million people across the United States are now able to leverage Dropoff’s same-day delivery logistics solution.

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Topics: City Launches

Dropoff Launches Mobile App for Courier and Same-Day Delivery Clients

Posted by Sean Spector on Jan 30, 2017 8:30:15 AM

Today we announced the launch of our new mobile app. Now it’s easier than ever for our clients to place and track their courier and same-day delivery orders while “on the go.” The app is immediately available for download in the Apple App Store and the Google Play Store.

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Topics: Dropoff Announcements

A Year in Review: Dropoff 2016

Posted by Sean Spector on Dec 30, 2016 1:56:00 PM

For Dropoff, 2016 was one for the books. We launched our services in six new markets, bringing our total coverage to 10 cities in three different states. We grew our team, with many welcome additions to both our corporate employee group and our delivery driver crew. We announced new products, performed some really awesome deliveries, and had a blast in the process. Here’s a look back at our highlights of 2016.

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Topics: Dropoff Announcements

Dropoff Now Serving Orange County, CA

Posted by Sean Spector on Dec 15, 2016 9:03:00 AM

Today we announced our latest city launch -- Orange County, CA! We’re happy to bring our proprietary logistics technology and highly-rated same-day delivery service to more local, regional and national businesses that call Southern California home.

Along with serving new businesses in the area, we are excited to expand our partnership with Susie Cakes. We’re proud Susie Cakes continues to put their trust in us, and see this as a true testament to our client support and 5 star-rated service.

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Topics: City Launches