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Safeena Walji

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How Retailers Can Set Themselves Apart in the Age of Amazon

Posted by Safeena Walji on Mar 14, 2018 10:17:36 AM

Did you know Amazon accounted for about half of e-commerce sales in 2017? Retailers continue to search for ways to compete with the online retail giant. Three particular areas stood out in Multichannel Merchant’s 2018 Outlook Survey report: the last mile of fulfillment, outsourcing logistics services, and customer returns.

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Topics: Retail

Same-Day Delivery: Your Key to Competing in the Shipping Wars

Posted by Safeena Walji on Mar 9, 2018 11:46:46 AM


“No single company has had as great of an impact in the marketplace as Amazon. It has changed the behavior of both buyers and sellers and also how shipping and logistics providers deliver,” said Mark Schoeman, CEO of the Colography Group, according to the Forbes Insights Report “Shipping as Strategy: How Small and Midsize Retailers Can Best Meet Customers’ Delivery Expectations in the Age of Amazon.”

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Topics: Same-Day Delivery

How Same-Day Medication Delivery Benefits Pharmacies and Patients

Posted by Safeena Walji on Feb 15, 2018 7:45:00 PM

The added benefit of same-day delivery is becoming more the norm rather than the exception among retailers. So it’s no surprise that health care customers also expect pharmacies to offer same-day medication delivery, including medical supplies.

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Topics: Same-Day Delivery

Dropoff Client Spotlight: JoyBox Fine Flowers of Houston

Posted by Safeena Walji on Feb 8, 2018 3:22:50 PM

Have you ever met a dentist turned floral design artist? We hadn’t, until we were introduced to Layla Asgari, founder of JoyBox Fine Flowers. What started out as a hobby for Layla bloomed into a side job, and is now her full-time gig. Her artistic background brings JoyBox’s colorful arrangements to life in a unique twist on the traditional flower vase.

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Topics: Featured Clients

Driver Spotlight: Anthony Dorsey

Posted by Safeena Walji on Jan 23, 2018 10:37:40 AM

This month we’re featuring Tony Dorsey, one of our Atlanta drivers. Keep reading to learn about why Tony loves driving for Dropoff so much and his favorite foodie show to binge watch.

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Topics: Driver Spotlight

Dropoff Client Spotlight: Cinch Kit of Houston

Posted by Safeena Walji on Jan 18, 2018 2:42:48 PM

Ever thought of remodeling and decided the hassle just wasn’t worth it? George Hagle felt the same way. But after 16 years of experience manufacturing and installing kitchen cabinetry, he knew there had to be a better way. George and his wife Paige founded Cinch Kit in October of 2016, taking a “plug and play” approach to cabinet upgrades.

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Topics: Featured Clients

Support your click-and-collect strategy with same-day delivery

Posted by Safeena Walji on Jan 12, 2018 3:41:56 PM

Have you ever made an online purchase and planned to pick it up in the store? Chances are, you have - and the process could have been smoother. Maybe you arrived at the store and experienced a long wait at the service desk, or store staff had a difficult time finding your order. And it’s also possible that you didn’t complete the order because you didn’t make it to the store - for whatever reason.

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2018 Predictions on Retail Customer Experience

Posted by Safeena Walji on Jan 5, 2018 1:30:40 PM

2017 was an eventful year for the retail sector. Big announcements were made, technologies emerged, and retailers sought out ways to enhance and advance the customer experience.

Fittingly, retail customer experience gurus, leaders and experts are looking ahead at what's to come in 2018, and shared their insights with Retail Customer Experience. Here are some of the highlights:

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Topics: Same-Day Delivery

Dropoff Client Spotlight: A Private Jet Company from New Jersey

Posted by Safeena Walji on Dec 15, 2017 2:40:46 PM

Dropoff recently made its  longest-ever delivery, transporting crucial aircraft parts more than 1,500 miles from Dallas, TX to Teterboro, NJ. It’s true that Dropoff doesn’t typically do such long hauls. But when our client needed help, we were willing and able. Here’s how it all went down:

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Topics: Featured Clients, Same-Day Delivery

How Same-Day Delivery Service Saves You Big on Last-Mile Costs

Posted by Safeena Walji on Dec 13, 2017 9:48:29 AM

Last-mile delivery is an expensive part of the shipping process, comprising 28% of the total cost of delivery. That’s a huge chunk of change! Innovations in last-mile delivery may be able to reduce that figure, but senders (not recipients) will likely bear the brunt of the cost, says McKinsey & Company in their recent report, "Parcel delivery: the future of last mile.

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Topics: Last Mile Logistics